• Report: #1089659

Complaint Review: tvsuperstores

  • Submitted: Sat, October 05, 2013
  • Updated: Sat, October 05, 2013

  • Reported By: DNTRUSTEM — passiac New Jersey
brooklyn, New York USA

tvsuperstores all tv,s nyc Ok 1st lie, The tv that i wanted was out of date i should upgrade for 399.00 they where trying to sell me the tv for 1899.00 saw the same tv for 1278.00 Lie #2 there tv ,s are not new there after market. When the tv arrived it was defected dark spot in the right hand corner ok called them it took from july29th To August 30th set 1 guy to carry a 70inch tv an he brought it in what looked lke the families van.Well the 2nd tv had the same problem.PLEAS BWARE STAY AWAY!!!!!!!They tell you lie after lie It took me 2months to get my money. brooklyn New York

*Consumer Comment: AGREED stay away from tvsuperstores.com

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 tvsuperstores aka All tv,s NYC. This site is a rip-off Bware there tv,s are not knew, there after market.I purchased a 70 inch Sharp for 1899.00 . They stated the model was,nt even a year old . That was a lie it was a couple of years old.When you call them they tell you the tv you want to buy is out of date you should upgrade then they charge you 399.00 for the better model. That,s the 1st scam. Ok the TV was delivered they did,nt check it.Once I opened it and turned it on there was a dark burn in the right corner. Call them up Oh were sorry they say we will replace it. That took 5wks after several phone calls. The 2ND TV came with the same exact problem. Top it off the send 1 guy to carry a 70 inch tv . I live on the 5th floor.Look he was using the family van to deliver it, very un professional. They don,t check there mechandise they sell, because if they wouldve they would have known the 2nd tv was decective too. Please Don,t put yourself thru the head ache that I went thru trying to save money it,s not WORTH IT.. STAY AWAY.....

This report was posted on Ripoff Report on 10/05/2013 06:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/tvsuperstores/brooklyn-New-York-11234/tvsuperstores-all-tvs-nyc-Ok-1st-lie-The-tv-that-i-wanted-was-out-of-date-i-should-upgr-1089659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

AGREED stay away from tvsuperstores.com

AUTHOR: tyler - (USA)

I have issues with Delivery, Product, False Advertising, False and Forced Upcharging, No Shipping, No Returns on items arrived as failed, and Sales.


First, upon purchasing a new Samsung TV on their website, i received no official bill of sale just an email.


Second, i never received the TV within the stated time frame nor 2 weeks after that, so when i called i found out that they hadn't even processed or shipped it yet.


Third, i was told that this TV model was not a retail model but a commercial model, which they do not state on their website. They asked me to pay an extra $200 to get the TV i ordered online. I had to call them multiple times to argue my case and eventually gave in and paid an extra $200 in order to get the exact same TV i ordered according to the website's advertisement of the TV, since they were going to send me the cheaper "commercial" model which also comes with "no warranty"; they did not mention the lack of warranty on their website they actually do list a 1 year warranty, and they do not list this as a commercial TV but a retail TV. I came to find out after i received the TV, that there was actually no difference and that they were just trying to get more money out of me. You can see other reviews to confirm. The TV should have been a retail TV with a warranty. Here is what is included in the box on their site:



Samsung One Connect Mini

Smart Remote Control

Slim Gender Cable

Power Cord

1-Year Warranty


Fourth, they do not actually sell or ship the TV. When you purchase anything from them, they send the request to 3rd parties (often times from "Bob's TVs"), and those companies complete your transaction. They are a “front” company that deals with damaged goods and hands off the operations to a 3rd party company that you are unable to reach, and since they do not handle the sale nor tell you that they will not be handling the sale, they will not return or refund you after any purchase.


Fifth, the TV arrived damage. It had multiple pixelation, leaking pixel issues, spot/led damage, and wear and tear on it. It looked like a used tv sent back for refurbished but not actually refurbished due to the screen damage. I called and emailed upon receiving the TV however nobody answered my calls or emails for quite some time. Finally when they did they would NOT let me return it. I contacted both TVSuperStores as well as Bob's TV but no returns were granted as they'd rather have Samsung fix it then them paying for return shipping. I demand an escalation over 4 phone calls within 10 days and was told I could not return it although their policy online says that there is a return period. The product arrived damaged and I was told that I would have to contact Samsung to get it fixed. No returns or exchanges allowed although their site specifically stated that this was allowed--seeing as the screen arrived extremely damaged. They were very persistent in denying my request to return or exchange.


Sixth, I ordered the TV in the middle of December and I never received a call until January 27th to have the TV repaired. It has been sitting in the box for nearly two months now. This is completely unacceptable by both Samsung's repair policy as well as TVSuperStores policy in which they state that any repair will cause a ticket to be automatically created and a repair within 48 hours. If a repair cannot be done at least a tech will arrive within 48 hours. Neither of these happened as I have waited 50 days.


Seventh, there are so many customer service issues that this company should have warnings listed.



Resolution / Outcome

1) have the TV replaced or repaired, 2) to be returned the money they conned like they have from others that review their business, 3) and the business was reported to authorities as well to BBB.

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