Complaint Review: Ubid - Internet Internet
- Ubid Internet United States of America
- Phone: 866-946-8243
- Web: www.ubid.com
- Category: Auctions
Ubid I received an empty box via USPS, Ubid filed a claim, but did not issue my refund almost 2 months later Internet, Internet
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I won a bid for a Zune 32GB Platinum Video MP3 Player on 7-20-11, but the product was received via USPS in an empty and opened box. The USPS stamped the box at the receiving transfer stations that it was opened and empty. I contacted Ubid via phn on 7-25 to advise and they filed a claim and was set to issue my refund up to 15 days later. After sitting on hold on EACH subsequent call (I was always #20 and had to wait an avg of 1hr 40 minutes before someone answered only to get no results). I contacted Nancy Ragont via email (Ubid customer svc) on 8/25/11 saying their corp office was moving, but this will be looked at. I followed up on subsequent emails on 9/1/11, 9/7/11 and 9/15/11 with no responses even when I asked for the Customer Svc Mgr's name/info. I have all emails and even requests a "read" acknowledgement when my emails are opened. How disappointing that they continue to ignore customer complaints!
What else can I do to get my full refund of $122.57??
This report was posted on Ripoff Report on 09/19/2011 03:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ubid/internet/ubid-i-received-an-empty-box-via-usps-ubid-filed-a-claim-but-did-not-issue-my-refund-al-778651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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