• Report: #901060

Complaint Review: ubreakifix-Tempe

  • Submitted: Thu, June 21, 2012
  • Updated: Sat, June 23, 2012

  • Reported By: aliceandthecat — Phoenix Arizona United States of America
ubreakifix-Tempe
699 South Mill Avenue #112 Tempe, Arizona United States of America

ubreakifix-Tempe Fixed computer won't print, unnecessary repair Tempe, Arizona

*REBUTTAL Owner of company: uBreakiFix offers a 90-Day Warranty on ALL of it's Repairs

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Messed up my computer so bad I cannot scan or print documents!!!!   No printing?  You must be kidding me.  They suck.  Save your money go elsewhere, these people are a huge rippoff.  The repair the did was most likely unnecessary, but not being able to print from my supposedly repaired laptop, with no warranty.  Very BAD.  Do not use this service ever.  I will never use them again.  They SUCK!!!  I can't print from my laptop.

This report was posted on Ripoff Report on 06/21/2012 05:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/ubreakifix-Tempe/Tempe-Arizona-85281/ubreakifix-Tempe-Fixed-computer-wont-print-unnecessary-repair-Tempe-Arizona-901060. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on ubreakifix-Tempe

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

uBreakiFix offers a 90-Day Warranty on ALL of it's Repairs

AUTHOR: uBreakiFix- Tempe - (United States of America)

uBreakiFix offers a 90-Day warranty on all repairs that can be used at any of our 30+ walk-in locations. We even have this policy advertised in the windows of our store. What was your product originally brought in for and when?
When did you try contacting our store to let us know you where having issues? I am one of the owners of this location and between myself and my co-owners, one of us has always been in the store during office hours since the day we opened.
None of us have heard anything of a customer calling in after getting a repair done and having printer issues. We don't take warranty issues and complaints like this lightly or allegations that we are a "ripoff". We strive to provide the best possible customer service possible for any and all situations.

 With that being said, if you brought your laptop in for software issues and ended up getting our software restore service then the drivers for your printer probably are not installed. We install all the necessary drivers for the internal components of the laptop but not for external devices that can be connected to the computer via usb or firewire. There are hundreds of devices all with unique drivers and it would be impossible for us to know which to install without knowing what devices you plan on using. We would be more than happy to help you resolve your issue but based off of what I have heard from my fellow co-owners, no one has contacted us about any issues regarding printer connectivity like you have said in this complaint.

 I only ask that you please verify that you in fact had your computer repaired at uBreakiFix in downtown Tempe on Mill Ave and not another competitor in the area. We have multiple competitors in the area that use slogans like
You Break It We Fix It or U Break We Fix that mislead people in to believing they are at uBreakiFix when really they arent. We are open 7 Days a week and most major holidays so please give us the opportunity to alleviate the
issues you are having by stopping by and letting us take a look at your computer.  All we have to do is verify your previous repair with a sales receipt or we can look it up based off your name.

Thanks,
Robert V.
Owner Operator




Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X