• Report: #1080027

Complaint Review: Umnitza

  • Submitted: Thu, August 29, 2013
  • Updated: Thu, August 29, 2013

  • Reported By: AMG80 — Calgary Alberta
2170 Commerce Ave Concord, California USA

Umnitza The scammer, they call Umnitza Concord California

*UPDATE Employee: Customer Offered Remedy - Refused

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 Umnitza has claims that all there BMW halo's are the brightest on the market and also garantee that it will not flicker. After ordering the Ice lite because they claim is the brightest on the market, I ordered the Mtec3 for around $149. When i recieved the product and got my installer to install it. I noticed at night time it would flicker. after close examination of the product, I'd figured out that the scums of Umnitza sent me the VXX. A cheap chinese imitation halo's.

After them ignoring my emails, I decided to do the right thing. As i have nevered been a victim of corporate bullying until i came across Umnitza. It seems they only give me super customer support only when i go online. Other wise they will just ignore me. It's been over 2 months now and i still do not have my Mtec3 because they are trying so desperately to make me keep them. I will never order from the scums we call Umnitza ever again. And i hope where ever reads this does not ether.

(((email redacted)))

This report was posted on Ripoff Report on 08/29/2013 12:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Umnitza/Concord-California-94520/Umnitza-The-scammer-they-call-Umnitza-Concord-California-1080027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer Offered Remedy - Refused

AUTHOR: Umnitza Representative - (USA)

Customer purchased product A on our site, but this product was inadvertently labeled as in stock.

Unfortunately, our shipping manager didn't notice it and grabbed one of our higher priced better products off the shelf thinking it was the same item. The item mistakenly shipped to the customer was brighter, same fit, better warranty, and built in the same factory as the product he ordered. Unfortuantely, we discovered this too late and so did the customer.

The customer installed the product and subsequently removed it and was offered to return the product, but refused.



We officially started in business in 2001, but formally started selling through our web site as early as 2002.  When we first started, our goal was to provide products with reduced overhead costs.  We started simply: we provided a $200 cost reduction on angel eyes kits that were selling at the time for over $375.  It didn’t take long for us to reduce prices for other products in the early 2000s like ZKW E36 Euro headlights, Xenon Kits, E46 Headlights, E39 Headlights, etc.

We were among the very first companies to ever sell HID/Xenon kits pre-configured inside headlights. We led the way towards fully integrated ready to install headlights with angel eyes and xenons. We were also at the forefront of angel eyes innovation from lowly fiber optics, to neon, to CCFL, to LED, to the latest LED (like COB etc.). Ironically, our efforts helped pave for more LED innovation in general.  We don’t take credit for the LED technology, but we do take credit for implementing it in easy to use ways for BMWs and other applications/models.


Along the way, through slowly expanding services, product base, and customer base, we’ve grown slowly.  We all didn’t want to be a “flash in the pan”  Too many businesses that have started at the time we did have either gone away or been bought out and “shelled”  We have always felt that the best thing we can do not only for ourselves but also for our customers is to stay in business.

Most of our issues can be boiled down to 2 factors: communication and process.  Sometimes information didn’t get to the customer quickly or accurately enough, and sometimes, we simply didn’t have the manpower to handle all the issues within a reasonably expected timeframe. However, where we wrong, we’ve taken responsibility, whether it’s privately or publicly.  Additionally, on the process side, some parts were faulty, unavailable, or simply took too long to receive, causing aggravation for our customers.

Moving forward:

Throughout this process, we’ve built up a team of vendors, resellers, employees, and suppliers.   Our focus has always been and will always be to treat everyone exactly how we want to be treated and be logical and ethical in that treatment.   We acknowledge that some people don’t believe that, we further acknowledge that some people believe the exact opposite. But we are 100% committed now as ever to providing you the kind of experience for your products that you would get from a local friend’s shop.

We have setup mutually beneficial terms and conditions so that the customers are aware of many issues prior to purchase.  Beginning in 2014, Umnitza has begun sending photos to customer's custom built product for review and approval. We've improved our quality of materials used to build products and are actively engaged with our customers to insure the most reasonable and best possible results.

We continue to import, develop, resell, and distribute products that we personally would like on our own cars, that we personally test on our own cars, and that we can personally recommend to others.  As we continue to grow our product, customer, and constituent base, we openly welcome you to join us in the journey

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