• Report: #1092234

Complaint Review: United Bank Card – Harbortouch | Ripoff Report Verified™ …businesses you can trust. Harbortouch offers a full range of merchant services, supplying POS systems, electronic cash registers, credit card processing terminals as part of its unparalleled free equipment program.

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  • Submitted: Tue, October 15, 2013
  • Updated: Tue, October 15, 2013

  • Reported By: ED Magedson - Founder, Ripoff Report — Tempe Arizona
United Bank Card – Harbortouch | Ripoff Report Verified™ …businesses you can trust. Harbortouch offers a full range of merchant services, supplying POS systems, electronic cash registers, credit card processing terminals as part of its unparalleled free equipment program.
2202 N. Irving St. Allentown, Pennsylvania USA

Harbortouch – United Bank Card REVIEW: Customer Satisfaction Commitment. Harbortouch values each merchant it serves, realizing exceptional customer service is just as important as competitive pricing and innovative products. The company offers award winning customer support which is handled entirely in-house, available 24 hours a day, 7 days a week, completely free of charge to all of their merchants. Harbortouch offering lifetime warranty on all POS systems. Additionally, professional installation and ongoing training are included with every POS order.

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Ripoff Report REVIEW / Harbortouch Dedicated to Customer Satisfaction

Harbortouch joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. [continued below]....

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Harbortouch POS System Review: Rivals Sports Bar & Nightclub from Harbortouch POS on Vimeo.

It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, HOW THOSE COMPANIES HANDLE THEIR COMPLAINTS IS WHAT SEPARATES GOOD BUSINESSES FROM THE REST.


Harbortouch is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.

A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By Ed Magedson - Founder, Ripoff Report

Harbortouch, formerly United Bank Card, approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Harbortouch did just that. Harbortouch has gone through great lengths to make sure they try and resolve any and all customer issues. Harbortouch has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care off.

Harbortouch POS System Review: Lobo de Mar from Harbortouch POS on Vimeo.


Harbortouch POS System Review: Bradley's Pit BBQ from Harbortouch POS on Vimeo.

 

HARBORTOUCH CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

Harbortouch offers a full range of merchant services, supplying POS systems, electronic cash registers and credit card processing terminals as part of its unparalleled free equipment program. As one of the largest and most reputable payment processors in the United States, Harbortouch currently handles the merchant accounts for over 120,000 business locations and processes in excess of $10 billion annually, with those numbers continually increasing."

WHY HARBORTOUCH IS BETTER THAN THEIR COMPETITORS

Harbortouch offers competitive rates, top-notch equipment and exceptional customer service. Consistently recognized as a leader in innovation, Harbortouch is a five-time Inc. 500/5000 honoree (2005-2009) and was listed on Deloitte's 2008 "Technology Fast 50" list. Additionally, Harbortouch was named a Gold winner by the Golden Bridge Awards in both 2012 and 2013, a Silver Winner by the 2012 Best in Biz Awards and a Bronze winner by the 2012 American Business Awards. The Harbortouch POS system is the perfect tool to help make running your business easier and more profitable. Harbortouch combines the highest quality hardware with cutting edge software and offers these high-end POS systems at no cost to you!

Harbortouch / Statements from the owner.

My name is Jared Isaacman and I am the founder and CEO of Harbortouch. I would like to thank you for taking the time to review Harbortouch. Harbortouch’s primary goal is to provide exceptional service and value to our customers. Our merchant customers are the lifeblood of the company and our success is completely dependent on their satisfaction. Every decision we make reflects the importance of this relationship and every action revolves around our customers. We strive to provide these customers with the best possible experience through cutting-edge technology and unparalleled levels of service."

QUALITY PRODUCTS

At Harbortouch, we pride ourselves in providing the highest quality equipment. Harbortouch POS systems combine state-of-the-art software with top-of-the-line hardware to deliver a high quality POS system that is unmatched in both reliability and usability. Harbortouch offers a full range of merchant services, supplying POS systems, electronic cash registers and credit card processing terminals as part of its unparalleled free* equipment program. As one of the largest and most reputable payment processors in the United States, Harbortouch currently handles the merchant accounts for over 110,000 business locations and processes in excess of $9 billion annually, with those numbers continually increasing. Consistently recognized as a leader in innovation, Harbortouch is a five-time Inc. 500/5000 honoree (2005-2009) and was listed on Deloitte's 2008 "Technology Fast 50" list. Additionally, Harbortouch was named a Gold winner by the 2012 Golden Bridge Awards, a Silver Winner by the 2012 Best in Biz Awards and a Bronze winner by the 2012 American Business Awards.

Harbortouch POS System Review: Moon Dance Wine & Spirits from Harbortouch POS on Vimeo.

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .

As stated above, Harbortouch is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business. After speaking with the management at Harbortouch and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Harbortouch a positive Rating. Harbortouch made efforts to ensure that all customers were satisfied and Jared Isaacman assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority. Jared Isaacman, the founder and CEO of Harbortouch, stated “Harbortouch’s primary goal is to provide exceptional service and value to our customers. Our merchant customers are the lifeblood of the company and our success is completely dependent on their satisfaction. Every decision we make reflects the importance of this relationship and every action revolves around our customers. We strive to provide these customers with the best possible experience through cutting-edge technology and unparalleled levels of service.”

Harbortouch POS System Review: Neworld Cafe from Harbortouch POS on Vimeo.


Harbortouch POS System Review: Jake's Bar & Grill from Harbortouch POS on Vimeo.

 

STATED IMPROVEMENTS FROM HARBORTOUCH.

Harbortouch has placed a strong focus on customer service and satisfaction. Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products. The company’s award winning customer support is handled entirely in-house and is available 24 hours a day, 7 days a week, completely free of charge to all of their merchants. *Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com This kind of dedication to customer service means that Harbortouch will do whatever it takes to make sure their customers are properly taken care off. In the future, if anyone has any complaints or concerns with Harbortouch, you are invited to contact them directly via email: jared@harbortouch.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to ensure customer satisfaction).

You can call Harbortouch directly at 800-201-0461, and ask for Jared Isaacman. As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Harbortouch or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us. EDitor@ripoffreport.com

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe, confident and secure when doing business with Harbortouch.

Here's why.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program and about Harbortouch’s Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
 
..by consumers, for consumers
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This report was posted on Ripoff Report on 10/15/2013 10:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/united-bank-card-harbortouch-merchant-services-pos-systems-electronic-cash-registers-credit-card-pro-1092234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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