- Report: #692279
Report - Rebuttal - Arbitrate
Complaint Review: uspassportonline.com
uspassportonline.com11911 US Hwy One, suite #123 North Palm Beach, Florida United States of America
uspassportonline.com unnecessay service for getting passport North Palm Beach, Florida
*Consumer Comment: terms and conditions
I was searching for site for my passport renew on google search and found one of site called uspassportonline.com. I filed the request for passport renewed and gave my credit card. Their charge was $159 and I thought it was include the passport price, but I later informed that I need to write separate check payment of $200 to dept of state. Then I felt it doesn't sound like for getting passport renewed so I canceled the service and found the gov site, filled form and printed and send directly to the dept of state for only $140 for regular service for both book and card. And got my passport and passport card within month. Then, later I got email from online passport service site that they refunded $114, and I ask why only 114 not 159, they said there is $45 cancellation fee. and emailed me copy of their policy. The policy said, cancellation prior to 24 hr subject for cancellation fee.
I think, many site offering service for getting passport is unnecessary service. They are just taking away people's money. I learned that you can get the passport easily by just fill out the form yourself just by sending form, picture, old passport, and fee of $110 for book and $30 for card and addition $40 for faster service, directly to the dept of state.
In other word, you're paying double of money to get the new passport.
(159+200=359) and when you cancel service they charge $45 for cancellation fee after 24 hr.
This report was posted on Ripoff Report on 02/08/2011 05:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/uspassportonlinecom/North-Palm-Beach-Florida-33408/uspassportonlinecom-unnecessay-service-for-getting-passport-North-Palm-Beach-Florida-692279. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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