Vade Shop Order made 8/15/2013 and never delivered. Opened 4 tickets and no resolution as of December Internet

August 15, 2013, I ordered a neckalce for $28.61 via an e-mail address and FaceBook post.  I contacted Vade Shop 2 weeks later when it did not arrive.  I was told that it was back ordered.

I contacted Vade Shop again in October and was told that they would refund my money.  My first two tickets were closed, so I opened another.  I was told approximately every week or two that a refund was imminent.

My second ticket was closed after being told by the customer service representative that I would receive a refund if he or she had to walk over to the finance department.  I never did and my last inquiry on 11/28 resulted in a tcket being closed without response.

I opened my 4th ticket on 12/10 and entered this report.  I don't believe that Vade Shop can be a reputable company and conduct business this way.  As of 12/10.2013, it has been nearly 4 months with no delivery of the ordered merchandise or the refund of the $28.61.

Ticket details here -

Customer | 12/10/13 7:43 PM
On 11/12, Vade said that he or she would go to the finance department physically. When does that happen? Is there some confusion about the fact that I ordered merchandise that I paid for and never received? 8/15 paid and as of 12/10 a still no refund or delivery.

Why was my last ticket closed without resolution? Refund me or ship my merchandise. Are you a company or a front for theft? $28.61

Customer | 11/28/13 1:29 PM
On 11/12, Vade said that he or she would go to the finance department physically. When does that happen? Is there some confusion about the fact that I ordered merchandise that I paid for and never received? 8/15 paid and as of 11/28 a still no refund or delivery.

Customer Care | 11/26/13 4:38 PM
It should have gone through by this point. I am very sorry for the delays.

Customer | 11/23/13 12:13 PM
Just to let you know. Still no credit back. My bank usually shows these things in 24 hours after the credit.

Customer Care | 11/19/13 11:47 AM
It should happen right away, it takes a bit to show up on your end after it is put in here.

Customer | 11/18/13 5:05 PM
So, refund will happen by when?

Customer Care | 11/18/13 3:35 PM
As it turns out, there was a bug in our system. We have had tech work on it and it should be fixed by this time.

Customer | 11/16/13 8:41 AM
Still no refund or notification of a refund.

Customer Care | 11/12/13 2:49 PM
I have put in a request yet again, and it should have gone through. I will physically go to the finance department myself if it has not gone through yet.

Customer | 11/6/13 8:32 PM
Can you explain to me why you know nothing more than you did weeks ago? Did you talk to someone? Is there someone else I can talk to? This makes no sense.

Customer Care | 11/6/13 4:47 PM
I'm very sorry, but I am unsure as to what is going on. I don't have much more information than I did previously.

Customer | 11/4/13 9:24 PM
Where is my refund?

Customer | 11/2/13 8:52 AM
Coming up on 3 months. Please refund my money, now.

Customer Care | 10/28/13 5:02 PM
I am truly sorry, I'm not sure what has caused this delay to occur.

Customer | 10/23/13 5:52 PM
Okay. I've been pretty patient about all of this. I have no other customer service experience to compare this to.

Are you an actual company, or are you a scam? Do you really exist, or are you a front for stealing money? I order from you one single time and can't get my order fulfilled or refunded after more than 2 months.

Any satisfaction from Vade Shop to prevent me from going to every place on the Internet I can get to and posting my dissatisfaction? Calling this experience ridiculous seems understated.

Customer Care | 10/14/13 4:47 PM
You should get an email with a confirmation number when it occurs.

Customer | 10/13/13 6:52 PM
Thanks. Will I get an e-mail when the refund occurs? I still see only the $28.61 that was paid out on 8/15/13.

Customer Care | 10/8/13 1:57 PM
Hello,
I am deeply sorry if you haven't received a response in the past few days. There was an error with our help desk and itcaused many of the tickets to not be seen. We have fixed the issue as of today and I am going through all of the tickets to make sure we can get everything worked out. Once again, I am very sorry if you have not seen a response. I will get to everyone as fast as possible!
I can do that for you. I'll send it to the corresponding department, I'm sorry there wasn't more we could do for you.

Customer | 10/4/13 4:58 PM
Yes, please. We're nearing 2 months since the order. Thanks.

Customer Care | 10/4/13 3:53 PM
If that is what you would like, I can do that. Are you sure you want to cancel your order and receive a refund?

Customer | 10/4/13 8:08 AM
Jeez. Just noticed that I typed "ordet" in stead of "order". My typing sucks.

If there is no word on the order, then maybe we should just cancel it. I get many e-mails from Vade Shop daily about buying more stuff, but I can't remember what the necklace I ordered even looks like.

Customer Care | 10/1/13 6:04 PM
Hey Sir,
I'm deeply sorry, I'm not sure what is causing the problem. I will look into it and see if we can fix the delays.

Customer | 10/1/13 5:54 PM
Still no delivery. Where is my ordet?

Customer Care | 9/12/13 1:20 PM
I'm deeply sorry it looks like we ran out of stock on that and are waiting on a new shipment. But the new order is already on it's way! It should arrive here in about a week or so and we can get your order out as soon as it does!

Customer | 9/11/13 7:00 PM
Any word? It still hasn't arrived.

Customer Care | 9/4/13 1:30 PM
Hey Sir,
I'm not exactly sure on a date, I'll check with shipping and see if I can get an estimate.

Customer | 8/28/13 11:27 PM
I was wondering when my order will ship.

Thanks.