• Report: #985874

Complaint Review: WALMART MONEY CARD

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  • Submitted: Sat, December 22, 2012
  • Updated: Sat, December 22, 2012

  • Reported By: EXPERIENCEDMOVINGLABOR.COM — hemet California United States of America
Internet, California United States of America


*Consumer Comment: Walmart Green Dot MoneyPack/WALMARTMONEYCARD.COM

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my son in law  sent me $311 by moneygram to get my daughter (his wife) here in california for christmas from alabama. we was suppose to get the plane ticket on dec 19 2012 so we can get the ticket at that price.

we purchased one of these visa green dot walmart money cards and put the $311 on this card. went home to activate it and they tell me they cant activate it due to my info was incorrect which i cant understand how.

i gave it to them 5 times.  they would not work with me considering that they just screwed up our christmas by saying that they will send me a refund check in 10 days which will be after christmas so now the ticket will cost me about 600 bucks and my daughter won't be home for christmas.

 I raised so much hell with them on the 19th of dec they said they would overnight my check so i would have it within 3 days well it has been 3 days and i called them and they still have not sent the check yet. 

these idiots has not ruined our christmas and all they can say is we are sorry well sorry don't bring my daughter home for christmas !

my son in law also bought one of these cards to pay his phone bill due to he is a truck driver and it is hard to find a phone place where he can get in and out with a semi so he bought one of these cards and put over $150.00 on it to call in and pay over the phone and he got screwed the same way.

they said the same thing they cant activate the card due to information given can not be verified for some unknown reason and they would mail him a check . now his phone will be disconnected due to lack of payment. 

do not buy these prepaid cards they will screw you over and keep your money! 

This report was posted on Ripoff Report on 12/22/2012 10:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/WALMART-MONEY-CARD/Internet-California-/WALMART-MONEY-CARD-GREEN-DOT-DEBIT-CARD-THEY-ADD-YOUR-MONEY-THEN-WONT-ACTIVATE-CARD-AND-D-985874. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Walmart Green Dot MoneyPack/WALMARTMONEYCARD.COM

AUTHOR: Jeremy - ()

My wife bought this card from Walmart which was enclosed in a plastic case. The card appears as a dark blue card with the Walmart logo on it (sun). When she brought it home there were instructions with it advising to call a number or to go online. I went online to activate the card and the instructions were very, very unclear about what you needed to do to use the card. To add on to the frustration, you need to input your social security number to create your account. After going to the store to use the card I was unable to and had to call the number on the card which was 877-937-4098. The representative on the line had mentioned that the card could be used for swiping transaction and nothing else until another card had been sent to me. So I waited for the 7-10 days for the next card to come to me which had a new card number along with my name on it. There was a sticker on it advising of a number that need to be called to activate the card. It was the same number..877-937-4098. I called the number and pressed option 5 to get connected to customer support. This prompt asks you for your card number or social security number. I had entered my card number probably about 10 times to be told the  same thing over and over. That there was a security lock on the card that had to be removed first. After it advised of this, it stated to call 877-937-4098. There are no option to get literally to customer service and speak with someone about this matter. Also the security lock cannot be removed online using your newly created account. The last time I called this morning I called 877-937-4098 and selected option 5, but this time put in my social and was told there was a 20 minute hold time. Literally after waiting 32 minutes I hung up. I wish to pursue a lawsuit against this fraud. Contact me please.
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