• Report: #1135918

Complaint Review: Web.com

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  • Submitted: Thu, April 03, 2014
  • Updated: Thu, April 03, 2014

  • Reported By: Century Custom Windows — Pittsburgh Pennsylvania
Web.com
651 Holiday Dr Suite 300 Pittsburgh, Pennsylvania USA

Web.com group Over Priced Over Promised Lousey Web designers Pittsburgh Pennsylvania

*Author of original report: 100% Refund received from Web.com

*UPDATE Employee: Website design

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Our company made the mistake of hiring web.com to design a landing page / website and manage our Google Adwords internet advertising. Web.com has excellant sales people who know exactly how to sell their services. During our meeting we told the Pittsburgh branch manager Jason exactly what we wanted to see on the website they were building. After spending $2,400.00  we got a poorly designed website that did not generate any phone calls from customers looking to buy replacement windows.

We signed up in early Feb. 2014 and 3 weeks later in early March we were contacted by Kathryn Perez from their headquarters in Florida. She sent me a link to the new website. I was not impressed at all and made several suggestions for changes including telling her I wanted to feature a 369.00 window. She told me they never put an advertsied price on the websites. Being the customer I said that is what I wanted to see and she replied they never do that. Funny Jason never mentioned that during our meetings. Long story short we are out $2,400.00.

Web.com is an internet predator in our opinion who over promises then under delivers. Unless you are a small business who can afford to throw away thousands of dollars on a poorly designed website that will not generate any customer calls avoid Web.com. We did get over 80 website visits and received 5 telephone calls. 2 calls were for repairs, a service we do not offer. 2 calls were from the same customer wanting to buy a door and one call was from Jason, the professional liar, wanting to know why we cancelled our service.

Well Jason your website was so bad we did not get any business. You talked a good game during our meetings, over promising then handing me off to the idiots in your Florida office that have no business designing websites. I have only myself to blame for not checking the company out. There are over 500 complaints with the BBB and even more on consumer sites. We were forced to shut the service off right away since it became crystal clear Web.com is a complete waste of money and another month of advertising with a poorly designed website was not going to generate customer interest.


This report was posted on Ripoff Report on 04/03/2014 07:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Webcom/Pittsburgh-Pennsylvania-15220/Webcom-group-Over-Priced-Over-Promised-Lousey-Web-designers-Pittsburgh-Pennsylvania-1135918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

100% Refund received from Web.com

AUTHOR: Century Custom Windows - ()

Web.com refunded 100% of the 2,400.00 we paid them. Thank you Molly for the professional manner in which you handled our complaint. 

Respctfully, 

Century Custom Windows 

Pittsburgh, PA  15220

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#2 UPDATE Employee

Website design

AUTHOR: Executive Support Team - ()

Dear Century Custom Windows,

Thank you for your feedback. We take the concerns that you have raised in your post very seriously.  We would like to follow up with you regarding the details of your recent experience with us. To accomplish that, we ask that you send us your contact information and details of this post via the following link: http://support.web.com/

Sincerely,

The Executive Support Team

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