• Report: #977673

Complaint Review: weneedavacation.com/ Joan Talmadge

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  • Submitted: Tue, December 04, 2012
  • Updated: Tue, December 04, 2012

  • Reported By: JeanetteRobinson14 — Falmouth Massachusetts United States of America
weneedavacation.com/ Joan Talmadge
30 Mayo Road Wellesley, Massachusetts United States of America

weneedavacation.com/ Joan Talmadge All Seasons Vacation Rentals LLC Weneedavacation.com SCAMS homeowners she lists on her websight Wellesley , Massachusetts

*Author of original report: Using the review process to manipulate security deposits are not credible or good business form.

*REBUTTAL Owner of company: Clarifying statements made by homeowner

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Joan Talmadge is the owner of a small vacation web-sight.  We are property owners paying her to advertise our vacation home on her site. Joan boasts about her review process and how it keeps rental property owners honest and on their toes.

When a review comes into a property listing Joan is the one who reviews and posts it.  She edits every one.  She states in her guidellines that no review will be posted that involves security deposit issues or breach of lease agreement. 

We had 2 complaints for the fiscal year of 2012, both dealing with tenants who breached thier lease agreements and damaged property.  In Joan's own terms and conditions she states that she does not post reviews of this nature, but she clearly brakes her own rules.

When we responded to the complaints concerning security deposit returns Joan edited our response!  Why would you even have a review process and advertise that feature if none of it is accurate!!!

Remember Joan solicited us to advertise our home, took our money and then slandared our business on our own dime!  We had to provide Joan, the ADVERTISING company will all the receipts for the repairs and all communications with our own customers to defend ourselves against these inflamatory false reviews...but she still posted them.  And who knows how it was edited because my response was not accurate at all.

Most of by business associates have moved their advertising needs to HomeAway.  We will be doing the same shortly.  Joan's business generated 17 thousand  ($17,000)  dollars in a fiscal year.  HomeAway generated 735 thousand dollars  ($735,000)   dollars in a fiscal year.  I guess at this point I do not have to question why.

This report was posted on Ripoff Report on 12/04/2012 12:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/weneedavacationcom-Joan-Talmadge/Wellesley-Massachusetts-02482/weneedavacationcom-Joan-Talmadge-All-Seasons-Vacation-Rentals-LLC-Weneedavacationcom-SC-977673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Using the review process to manipulate security deposits are not credible or good business form.

AUTHOR: JeanetteRobinson14 - (United States of America)

The purpose of the review process is not to arm wrestle homeowners who have had property damage or loss to forfit security deposits under the guise of a bad review. When property damage has occurre and a security deposit is held, you Joan are bullying the homeowner to forfit the only recourse he or she has to cover property loss. Your actions by posting reviews when a security deposit has been held goes against your own written standards. I am shouting out that you do not even hold to your own guidelines!

Your review process is a sham, and thank God I am not the only person who has filed a complaint on your review procedure. To call my tenants and question them is overstepping an advertising agencies privileges! We had wonderful reviews you refused to post, and you harassed those that insisted on giving us 5 stars, editing and shortening their good reviews. You have taken our money to advertise for the year and cost me almost 10,000.00 in lost income. I think your are a horrific business woman. I invited you out to view the property youself and stay to see how good our accommodations are, but you refused!

You need to get back into advertising realeatate because the review process is not your strong point.
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#2 REBUTTAL Owner of company

Clarifying statements made by homeowner

AUTHOR: Joan - (USA)

As one of the owners of the WeNeedaVacation.com website, I would like to clarify the statements made by this homeowner.  The only portion of this homeowner's response to the guest review that was not published were statements she made about our company's guest review policy.  Her response to a specific guest review of her property is not an appropriate venue for such comments.

We read all reviews that are submitted by vacationers to be sure their content is appropriate and
meets our guidelines.  We do not, however, edit the reviews.   With regard to this listing, we communicated with both tenants who had submitted negative reviews, and in both cases, we felt that their reviews had merit and should be posted in order to provide future vacationers with feedback regarding this homeowner's business practices. 

We work very hard to build credibility, confidence, and trust in our listings and guest reviews, and we hold our homeowners to high standards. 
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