• Report: #1076770

Complaint Review: Wesley Financial Group, LLC | Ripoff Report Verified™ …businesses you can trust. Dedicated to 100% customer satisfaction. Timeshare cancellation company focused on helping customers who were misled or had deceitful sales tactics used against them. Assists in transferring ownership of timeshares. 100% money back guarantee.

  • Submitted: Sat, August 17, 2013
  • Updated: Sun, August 18, 2013

  • Reported By: Ripoff Report — Tempe Arizona
Wesley Financial Group, LLC | Ripoff Report Verified™ …businesses you can trust. Dedicated to 100% customer satisfaction. Timeshare cancellation company focused on helping customers who were misled or had deceitful sales tactics used against them. Assists in transferring ownership of timeshares. 100% money back guarantee.
2738 N. Mt. Juliet Rd. Juliet, Tennessee USA

Wesley Financial Group, LLC | Wesley Financial Group dedicated to customer satisfaction. Wesley Financial Group largest timeshare cancellation company in America.” Wesley Financial Group a consumer rights group taking pride in assisting clients by getting timeshare contracts canceled within the timeshare industry because of fraud, misrepresentation, and/or lies.  Consumers are too often pressured into unnecessarily purchasing an expensive timeshare contract.  Wesley Financial Group helps clients in seemingly helpless situations by standing by our clients, fighting for their rights, throughout the entire cancellation process. Free initial consultation for your time share concerns. Ripoff Report Verified™

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Wesley Financial Group REVIEW / Wesley Financial Group Commitment to Customer Satisfaction

Wesley Financial Group, LLC - Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

You can have confidence and satisfaction when doing business with a member business Verified by Ripoff Report. Ripoff Report Corporate Advocacy Program – a program that benefits the business as well as the consumer.

Companies who join the Ripoff Report Corporate Advocacy Program must make a commitment to us, in writing; to do whatever it takes to things right with their customers. This means Ripoff Report monitors as the members of the Program review and respond to ALL customer complaints promptly. [continued below]....

..... It also means the every customer will be treated fairly and with respect and all complaints will be taken seriously. If the customer didn’t receive what they expected, the company will work to remedy the situation. If a customer requests a refund, and it’s a reasonable request, we expect the company to promptly refund the customer. Some refund requests may not be reasonable; therefore, refunds are not guaranteed in every case. “Making things right” can mean lots of different things to different people, but our point is this: by working closely with the company or individual to resolve any disputes, Ripoff Report can oversee the process of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat their customers right and increase their customer’s satisfaction.

HOW WE SEPARATE THE GOOD BUSINESSES FROM THE REST, IS HOW THEY HANDLE COMPLAINTS, BECAUSE ALL COMPANIES GET COMPLAINTS.
Wesley Fiancial Group is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.

A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


By Ed Magedson - Founder, Ripoff Report

LWesley Financial Group, LLC approached Ripoff Report requesting to work with Ripoff Report to correct the customer service issues reported on the Ripoff Report website. A requirement to joint the Corporate Advocacy Program, Wesley Financial Group worked with Ripoff Report as Ripoff Report sent an email to all of those who filed a complaint in the past, letting the customer know, Wesley Financial Group wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Wesley Financial Group, LLC did just that. Wesley Financial Group, LLC has gone through great lengths to make sure they try and resolve any and all customer issues, to err on the side of their customer. Wesley Financial Group has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care off. Wesley Financial Group, LLC stated, “We handle our customer’s cases like they were family. As service professionals, we treat our guests and employees with respect and dignity.” Wesley Financial is working towards their commitment to “do whatever it takes” at the request of Ripoff Report because the VP of the Resolutions Department was hired to head the department and oversee that clients have one-on-one attention to their individual cases. Mr. McDowell states, “It means a lot to Wesley Financial, as a company that is an advocacy company working with individuals who have been misled or deceived when purchasing timeshares. It is comforting to know that Ripoff Report has the Corporate Advocacy Business Remediation and Customer Satisfaction Program to ensure that consumers are not being ripped off by predatory companies.”

Wesley Financial Group, LLC CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

Wesley Financial Group, LLC is the forerunner in the timeshare cancellation industry. Our CEO, Chuck McDowell, started the timeshare cancellation industry. If you have been lied to, mislead, or deceived by your timeshare developer, we might be able to help you completely get out of your timeshare or go back to a point in ownership that you were comfortable and enjoyed owning. We are the only company like ourselves that are accredited by the BBB. We hold this accreditation, as we do our Ripoff Report Verified status, very highly and will go to any means to be sure to keep our status.

WHY WESLEY FINANCIAL GROUP, LLC IS BETTER THAN THEIR COMPETITORS

Wesley Financial Group, LLC was founded by Chuck McDowell, the pioneer of the timeshare cancellation industry. Chuck McDowell tells Ripoff Report .. “There isn't a company in existence that knows the inner workings of this industry and has the experience that Wesley Financial Group and its employees have. We have a handpicked staff that enables us to have a customer service experience like never before. We believe that when you need to speak to someone, you should just be able to pick up the phone and call, not fight your way through menus on the phone just to speak to someone. We believe in under promising and over delivering to the client along with being easy to get in touch with.”

Wesley Financial Group, LLC / Statements from the owner.

Although there are many timeshare cancellation companies now in America, Wesley is the original timeshare cancellation company. I, Chuck McDowell, started Wesley Financial Group, LLC. I am the pioneer of the timeshare cancellation industry. I decided to start this industry after working for one of the largest timeshare companies in the world and seeing the unethical practices that were being used against unsuspecting, honest, and hard-working people. If you own timeshare, it’s time that you hear the truth. Contact Wesley Financial Group, LLC today!” style="font-size: 28px;">” You are not alone in your battle. Our customer service representatives are waiting to help you: having decades of experience in the timeshare industry. Whether you purchased your timeshare in the states, or a far off country, Wesley Financial Group LLC can help. Don’t throw your money away by going to a resale company or someone promising to take your deed. Our professionals will handle your case, with the mission of relieving your burden and saving you money. The end result will be legally canceling your timeshare contract.

QUALITY SERVICE

At Wesley Financial Group we have hand picked our staff and are extremely confident that your experience will be more than you expect. When you pick up the phone, we are there. Our CEO, Chuck McDowell, gives out his personal cell phone number to anyone that would like it on our website. THAT is how far we take our customer service. The client's needs are our main priority. Go to www.wesleyfinancialgroup.com, watch the video of Mr. McDowell walking out on the screen and feel free to give him a call.

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .

Wesley Financial Group, LLC is dedicated to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience. After speaking with the management at Wesley Financial Group, LLC and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Wesley Financial Group, LLC a positive Rating. Wesley Financial Group made efforts to ensure that all customers were satisfied and Chuck McDowell assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority. Chuck McDowell, the owner of Wesley Financial Group, stated “We us customer complaints as constructive criticism to enhance out customer service. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Wesley Financial Group remain strong, consistent and positive”.

STATED IMPROVEMENTS FROM WESLEY FINANCIAL GROUP.

Our new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Wesley Financial Group is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

WHAT TO LOOK OUT FOR IN THIS INDUSTRY

There are many misleading people in the timeshare industry. Any timeshare owner should be very leery of anyone calling them because the person on the phone has a "buyer" for the owner's timeshare. Sadly, timeshare resale is not something that exists. These companies are all fly-by-night companies and will have a new phone number, address and website within 90 days. Also, as a rule of thumb, any person looking for any service should always check out the business' rating and accreditation status with the Better Business Bureau. A scam company will never have a good rating and an accreditation with the Better Business Bureau.

*Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com This kind of dedication to customer service means that Wesley Financial Group, LLC will do whatever it takes to make sure their customers are properly taken care off. In the future, if anyone has any complaints or concerns with Wesley Financial Group, you are invited to contact them directly via email: charles.mcdowell@wesleyfinancialgroup.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call Wesley Financial Group directly at 615-288-2000.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Wesley Financial Group or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us at EDitor@ripoffreport.com.

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe, confident, and secure when doing business with Wesley Financial Group.

Here's why:

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program and about Wesley Financial Group's Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, a long name for a program that does a lot for both consumers and businesses alike.


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
 
..by consumers, for consumers
Ripoff Report

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This report was posted on Ripoff Report on 08/17/2013 10:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/wesley-financial-group-tennessee-1076770. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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