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Report: #1120555

Complaint Review: Wilson Fuel Oil - Montague Township New Jersey

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  • Reported By: Mary — Nanuet New York
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  • Wilson Fuel Oil 410 U.S. 206 Montague Township, New Jersey USA

Wilson Fuel Oil They will quote you a price and then charge you more and lie about you. Montague Township New Jersey

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I placed an order for 150 gallons on oil on Friday 1/24/14 at 10:30 a.m. I was quoted the price of 3.69 a gallon. I gave the woman my Discover Card number and asked her to bill it on there. On Monday, January 27th someone calls and asks my husband if he would like the tank to be filled and he told them okay. On Wednesday, January 29th the guy comes and starts filling up the oil without even knocking on the door. At the end, the bill is for 238 gallons at 3.86 per gallon. I called up to find out why I am not being billed for the price that I was quoted last week. Turns out they did not bill my credit card until Monday, January 27th for the 150 gallons and now the price of oil has gone up from $3.69 to $3.86. I spoke with one of the owners and basically, she said that the reason they billed on Monday the 27th was because they did not have my credit card number until Monday. That is a lie, they had my order and credit card on Friday morning, January 24th. She claimed there is nothing that she can do for me since this week's price is 3.86 per gallon. She offered to give me 10 cents off a gallon on my next order. I told her that this was my first order and will now be my only and last order because of the way they did me wrong. Then she has the audacity to tell me that they haven't heard from me since 1995. Really? I just bought this house in 2013 so it is a little hard to say why they never heard from me since 1995. They screw up and don't bill the 150 gallons right away and then they blame me and basically it is bad enough that they cheat me but they also in not so many words call me a liar. Great way to run a family business. Screw the customer, call them a liar and believe your employee. I should have stuck with Bottini, at least they don't jerk you around like this.

This report was posted on Ripoff Report on 02/03/2014 02:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wilson-fuel-oil/montague-township-new-jersey-07827/wilson-fuel-oil-they-will-quote-you-a-price-and-then-charge-you-more-and-lie-about-you-m-1120555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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