World Health Club fails to inform people of the exuberant fees and inflexibility of their contracts Calgary, Alberta

My experience was frustrating as well. The employee Miles who signed me up was not very clear about the contracts obligations nor did he mention anything about an outrageous $150 cancellation fee. I do understand the terms of the contract although I found little help when i moved from Calgary and was not able to sign the cancellation forms. If the employees would bother to explain such requirements before the contract has been validated these situations could be avoided. I remember asking the staff if I would be signed into a contract and he responded, "Nope, you'll be good to go." and signed me up for a year. Employees of the company NSF were also very unprofessional at their head office in Edmonton. All in all please be more clear with future customers. I also paid $212 in NSF fees. World Health should be more transparent. I feel as if I were scammed.

Hello,  

Like many fitness centres, and for that matter cell phones, car leases and cable, some of our memberships have term lengths for a certain number of payments to be made. This allows us to provide lower rates to those members who commit to longer terms. These memberships can be changed through various upgrades and downgrades to extend or increase access and even cancelling the agreement itself early with a very reasonable fee which is $150 on most memberships.

We maintain an A+ rating in every single one of our locations with the Better Business Bureau.  http://calgary.bbb.org/Find-Business-Reviews/ Based on the amounts you are referring to, we beleieve we have identified your case as one the Better Business Bureau has already reviewed and closed.  If, on the other hand, you do not beleive you have been presented with the appropriate options to cancel your membership prior to the term you agreed to, we encourage your follow up with us. 

The General Manager of the club can provide more information on what changes can be made to a membership. The other terms and conditions of using the facilities are outlined in the agreement that is presented to everyone at the time of signing.   We would recommend contact Head Office to further assist you with your concerns. Customer Service can be reached at 1-866-278-4131, Option 1 for World Health then Option 2.

Kind Regards,

World Health