- Report: #992574
Report - Rebuttal - Arbitrate
Complaint Review: www.walmart.com
www.walmart.comNationwide United States of America
www.walmart.com walmart online shopping Walmart on-line accounts have been hacked Internet, Nationwide
*Consumer Comment: WalMart problems
*Consumer Comment: This just happened to me!
The order included a gift card, sent to an e-mail address of email@example.com . I am assuming this is the thief that hacked the account.
I called Walmart customer service, and was placed on hold for half an hour...when I finally spoke to a person, she transferred me to another department, where I again waited on hold for half an hour. When the customer service rep finally picked up, he refused to help me, or remove the charges. He said he could only "escalate" my claim back to billing.
I tried several times to e-mail customer service and explain my issue, but each time I did I got an automated response that made no sense. There appears to be no one answering e-mails, I just keep getting these wierd, cut and paste responses.
Even though they had plenty of time to remove the fraudulent charge before it hit my credit card, they billed my credit card for the full amount. I then received an e-mail, two weeks later, that they would only refund half of the charge.
After doing research on-line, I discovered that Walmart.com was hacked, and that many consumers have experienced fraudulent charges on their accounts. Walmart has known of this security breach for a while, but has not responded to consumer complaints. I would warn anyone to not shop at Walmart.com, and if you have ever done so, log in to your account and remove your billing information immediately, as they keep your credit card information in their system, which has been compromised. I never lost my credit card, and no other fraudulent charges have appeared on my card, so the problem is Walmart.com. They appear to have NO customer service in place to help consumers, and are refusing to assist the victims of fraud.
This report was posted on Ripoff Report on 01/07/2013 06:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/wwwwalmartcom/nationwide/wwwwalmartcom-walmart-online-shopping-Walmart-on-line-accounts-have-been-hacked-Internet-992574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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