- Report: #992574
Complaint Review: www.walmart.com
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| www.walmart.com
Nationwide United States of America |
|
www.walmart.com walmart online shopping Walmart on-line accounts have been hacked Internet, Nationwide
*Consumer Comment: WalMart problems
*Consumer Comment: This just happened to me!
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I recently got a confirmation for an order from Walmart.com that I never placed. I had set up a Walmart.com account to purchase some bedding on-line last fall, and have never used the account since. I never realized that Walmart.com saved my credit card information.
The order included a gift card, sent to an e-mail address of jeremy.phillips187@yahoo.com . I am assuming this is the thief that hacked the account.
I called Walmart customer service, and was placed on hold for half an hour...when I finally spoke to a person, she transferred me to another department, where I again waited on hold for half an hour. When the customer service rep finally picked up, he refused to help me, or remove the charges. He said he could only "escalate" my claim back to billing.
I tried several times to e-mail customer service and explain my issue, but each time I did I got an automated response that made no sense. There appears to be no one answering e-mails, I just keep getting these wierd, cut and paste responses.
Even though they had plenty of time to remove the fraudulent charge before it hit my credit card, they billed my credit card for the full amount. I then received an e-mail, two weeks later, that they would only refund half of the charge.
After doing research on-line, I discovered that Walmart.com was hacked, and that many consumers have experienced fraudulent charges on their accounts. Walmart has known of this security breach for a while, but has not responded to consumer complaints. I would warn anyone to not shop at Walmart.com, and if you have ever done so, log in to your account and remove your billing information immediately, as they keep your credit card information in their system, which has been compromised. I never lost my credit card, and no other fraudulent charges have appeared on my card, so the problem is Walmart.com. They appear to have NO customer service in place to help consumers, and are refusing to assist the victims of fraud.
The order included a gift card, sent to an e-mail address of jeremy.phillips187@yahoo.com . I am assuming this is the thief that hacked the account.
I called Walmart customer service, and was placed on hold for half an hour...when I finally spoke to a person, she transferred me to another department, where I again waited on hold for half an hour. When the customer service rep finally picked up, he refused to help me, or remove the charges. He said he could only "escalate" my claim back to billing.
I tried several times to e-mail customer service and explain my issue, but each time I did I got an automated response that made no sense. There appears to be no one answering e-mails, I just keep getting these wierd, cut and paste responses.
Even though they had plenty of time to remove the fraudulent charge before it hit my credit card, they billed my credit card for the full amount. I then received an e-mail, two weeks later, that they would only refund half of the charge.
After doing research on-line, I discovered that Walmart.com was hacked, and that many consumers have experienced fraudulent charges on their accounts. Walmart has known of this security breach for a while, but has not responded to consumer complaints. I would warn anyone to not shop at Walmart.com, and if you have ever done so, log in to your account and remove your billing information immediately, as they keep your credit card information in their system, which has been compromised. I never lost my credit card, and no other fraudulent charges have appeared on my card, so the problem is Walmart.com. They appear to have NO customer service in place to help consumers, and are refusing to assist the victims of fraud.
This report was posted on Ripoff Report on 01/07/2013 06:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/wwwwalmartcom/nationwide/wwwwalmartcom-walmart-online-shopping-Walmart-on-line-accounts-have-been-hacked-Internet-992574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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I have experienced this personally. When an e-mail was received by me from Walmart.com saying I purchased an Iphone for $900 I immediately went to the account and found that someone had attempted purchases several times and the last attempt had been successful. I was able to cancel the order online and received the refund promptly. I deleted all credit card information and changed my password. Also I took the additional step of notifying my bank and having my credit card cancelled as I had just purchased items from Wal-mart the day before.
About one week later I received several e-mails notifying me of multiple purchases of the same item on Walmart.com. Logging in to the account I found that indeed there were multiple purchases that could not be cancelled but, here is where it really starts to get weird, the hackers had entered a credit card of another person on my account and made the purchases.
This would indicate that these hackers have access to valid credit card numbers and are then using hacked accounts to make purchases. Unfortunately Walmart has a lax policy on passwords and limits the length to 11 characters so you cannot have a really strong password.
I have changed my password to as strong a password is possible with 11 characters and will wait to see if they break in again. I did take the step of deleting the credit card information to at least try to protect the person being scammed.
I have notified Walmart both times by e-mail with no response from their customer service.
About one week later I received several e-mails notifying me of multiple purchases of the same item on Walmart.com. Logging in to the account I found that indeed there were multiple purchases that could not be cancelled but, here is where it really starts to get weird, the hackers had entered a credit card of another person on my account and made the purchases.
This would indicate that these hackers have access to valid credit card numbers and are then using hacked accounts to make purchases. Unfortunately Walmart has a lax policy on passwords and limits the length to 11 characters so you cannot have a really strong password.
I have changed my password to as strong a password is possible with 11 characters and will wait to see if they break in again. I did take the step of deleting the credit card information to at least try to protect the person being scammed.
I have notified Walmart both times by e-mail with no response from their customer service.
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What's this? #2 Consumer Comment
This just happened to me!
AUTHOR: Jaclyn - (U.S.A.)
SUBMITTED: Sunday, March 10, 2013
I was online and got a "thanks for your order" e-mail from Walmart.com for a gift card I didn't purchase. Luckily I was online minutes after it happened and was able to cancel the order before it could even process. I am also lucky the card is all they ordered. I am going to find the number for their home office and call there until I get someone. I've called my bank too.
The e-mail address used to send the card to was yenly.luong@gmail.com .
The e-mail address used to send the card to was yenly.luong@gmail.com .
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