yellowpagesexpress.com ACA Recovery, Norman Kalina Crooks... and not very good at it!! Internet

I knew of the yellow pages scams in the past since I was receiving phone calls from Regional Yellow Pages Online at a rate of about 4 per year.  I just received the letter from ACA recovery and called to speak with Mr. Cutler... per the instructions of the collection letter.  A woman answers the phone, verifies the debt, and then proceeds to set up payment arrangements.

I asked to speak to their attorney.  Her reply was, "we are a debt collector only... we do not have an attorney".  I told her that I was viewing their website:

http://www.acarecovery.com/collection-agency.html

and it states "In-house attorney on staff'... so "who's this attorney"?  She replied, "Norman Kalina" then hung up.

After several phone calls, I actually reached Norman Kalina who acted uphauled that this company was using his name.  It sounded as if he had had problems with them in the past and was pretty disgruntled.... I still do not know if he's directly involved but his number is (973) 847-5911.

Next I called yellowpagesexpress.com at (866) 938-6142.  the lady answered the phone with "Hello?"... no company greeting.  I stated my name and before I could say anything else she asked for the ref # on my collection letter (how did she know I had received a letter?).  Once she typed in the ref # she said that she couldn't help me and hung up.

I called right back and got the same lady who claimed they were just a 3rd party answering service and I needed to call ACA Recovery.  I asked her how she knew I received a letter and she hung up again.

These people are crooks.  DO NOT ever say the word "YES" while on the phone with them.  Other people have posted that these guys record phone conversations, get you to say "yes" then splice it into a verbal agreement for bogus services.  I have filed complaints with the FTC, BBB in NJ, TX AG'sO and with the FBI.