Complaint Type: Consumer to Business Complaint
Nature of complaint: The company has processed an unauthorized credit card charges
I applied for a zipcar account on 12/20/2011 with the understanding that there would be an annual membership fee of $25. My application was subsequently denied. However, Zipcar proceeded with charging me $25 annual
membership fee, not once, but twice on my American Express card. I am furious about this kind of practice. Details of the email dated 12/21/2011 attached below: "We are sorry to inform you that your application to Zipcar was
denied for the following reason: -- Your driving record does not meet our insurance requirements at this time. According to our policy, applicants need to have had no more than 2 "incidents" (moving violations plus accidents) in the past 3 years, no more than one incident in the past 18 months, no alcohol violations in the past 7 years and no major violations in the past 3 years.
Major violations include: -- Excessive speed (20+ MPH over speed limit) -- Operating to endanger, reckless driving, etc. -- Driving under the influence of alcohol or drugs -- Leaving the scene of an accident involving property damage -- Operating a motor vehicle with a suspended or revoked license -- School bus stopping flag violations (or similar) You are
welcome to apply again once your driving record meets our insurance requirements. To dispute this decision, please contact your DMV and obtain a copy of your record. Then compare it to our requirements, which are listed online, and fax the record to attention Insurance Approval at 1-800-818-8439.
Sincerely, Josie Urban (Zipcar Home Office) Zipcar Member Services"