Aaron's Fine Furniture Delivered defective reclining loveseat, refuses to replace and/or repair Casselberry Florida

April 29, 2020

I purchased a reclining loveseat from Aaron’s Fine Furniture on February 24, 2020. I had looked at multiple businesses from which to purchase the loveseat, including Ashley Home Store, Amazon, Wayfair, Walmart, and craigslist. When I saw the same loveseat at Aaron’s, same stock number as Ashley and others, but at a lower price, I decided to “buy locally”, as we are encouraged to do.

 I had to wait three weeks for the loveseat to arrive. I requested to see it so I could sit on it and make certain it was acceptable... I was told it was wrapped up, so I wouldn’t be able to see it.

On or about March 18, 2020 the owner and a helper brought the loveseat to my home. As soon as I sat on it, I knew something was wrong but I thought it would “loosen up” with use. Unfortunately, it didn’t. Instead, the footrest on the right side of the recliner won’t  close. The latching mechanism seems to be defective. The footrest on the left side is extremely difficult to close, so I just leave both of them up, which is very inconvenient.

 When Aaron came back to inspect it, he was in a very bad mood. I tried to ignore it, but when he told me there is nothing wrong with the loveseat, after he had to push the left footrest in using his (shoed) foot and he managed to get the right footrest closed and it opened, seemingly working OK, he stated neither he nor Ashley would do anything about it because there was nothing wrong with it. I showed him the door after he told me because I paid less through him than Ashley, he knew it wouldn’t be the same quality (despite being the same stock number at each place I looked). I told him I was not going to pay for a defective product and as he walked out the door, he stated loudly that I was making him “suffer” and that he would “fight” me on this.

Unfortunately, the sales receipt states “As Is”, which (1) I apparently didn’t notice when I signed it; (2) the loveseat is supposed to be NEW, not used; and (3) I was not given this information at any time during my purchase, just given the receipt to sign. Even if Aaron sells his products “As Is”, that should not negate the products warranty and he should make his customers aware of this before the sale is completed and papers drawn up.

 dea that this was the kind of business person he is, I would have ordered the loveseat through Amazon and a third party seller rather than buy locally.

 When I sit on the loveseat now, both sides lean toward the middle. I tried today to close the left side, but was unsuccessful. I tried, also, to shut the right side footrest, but it will not latch.

I feel I need the money back that I’ve already paid, $100.00, and/or a quality replacement of the loveseat from Ashley. There is a warranty on it, but Ashley refuses to honor it, saying I have to deal with Aaron, which I’ve already done. They finally agreed to have a Consumer Affairs person speak with Aaron to try to resolve the issue. He will simply tell them there is nothing wrong with the loveseat when, in actuality, it has been damaged through dropping or lack of care during shipment. I feel that frame is damaged, which causes the footrests not being able to be closed. When I sat on the same loveseat at Ashley’s Home Store, I had no problem getting the footrests to close, just pushing on them with my legs.