Complaint Review: academy sports and outdoors - Nationwide
- academy sports and outdoors Nationwide USA
- Phone:
- Web: academy.com
- Category: Miscellaneous Electronics
academy sports and outdoors delivery bad advertisement free Nationwide
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I ordered a treadmill from Academy online. During the purchase, I received free shipping and all seemed well. My treadmill arrived in a timely manner however, the delivery driver wouldn't bring it up to my apartment unless I assisted him. What was going to happen had I refused to move a 150+ lb treadmill up two flights of stairs because the delivery company planned poorly. I brought this up to a customer service rep via the 800 number. The woman told me that wasn't academy's fault because they contract out delivery. After repeated attempts online and via 800 number, I found out that Academy contracts out to Ceva, who then contracted out to a local delivery place.
Where's the accountability and standards? I got told, your email will be forwarded and we will look into it. Well, moving on, I open the box....it requires two people to put together. I wasn't aware of that when Academy offered Assembly assistance. So I asked about that, another $82. Since the delivery to my parking lot wasn't up to my satisfaction Academy said they'd split half of the cost for assembly before tax, so $37.50, or I could return the product for a full refund. Really? Why not pay for the assembly in full? You'd rather lose $500 and a customer vs paying for assembly and putting up information on your website to inform customers why delivery is free? This is the worst experience. I'm staring at a box with a treadmill I cannot afford to put together, but oh, yes, I was offered a 20% off future purchases promo code. I mean really????
This report was posted on Ripoff Report on 01/25/2017 11:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/academy-sports-and-outdoors/nationwide/academy-sports-and-outdoors-delivery-bad-advertisement-free-nationwide-1351934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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