Complaint Review: AGENTRA HEALTHCARE SOLUTIONS - DALLAS TEXAS
- AGENTRA HEALTHCARE SOLUTIONS 4201 Spring Valley Road Suite 1500 DALLAS, TEXAS United States
- Phone: 800-656-2204
- Web: https://agentra.com/index.html
- Category: Health Insurance Fraud
AGENTRA HEALTHCARE SOLUTIONS Insurance Line One Health Sherpa BAIT & SWITCH HEALTH INSURANCE SCAM DALLAS TEXAS
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AGENTRA HEALTHCARE aka INSURANCE LINE ONE - is a RIP-OFF.
I contacted them in December 2018 to sign up for a healthcare insurance plan. Normally I obtain insurance via employee payroll deductions, but my current employers plan was way too expensive to afford, so I began to look outside.
I found Agentra online & spoke with a rep who spoke to me about different options & then had me sign into a different website. ( insurancelineone.com). This looked legit ( similar to my states healthcare website ( not affordable -with similar plans ) and included very detailed plans by TOP healthcare providers ( United health, Cigna, & more).
After grilling him about different plans, I selected one by Cigna. It was a normal plan which included things like hospital stays, Dr's appts with a $50 deductible, ambulance rides, surgery etc. ALL of the things you would find in a normal healthcare insurance plan. The price was $209 / Mo which I agreed to. He told me a link to the plan is provided through my user portal. I logged in and the plan and all details was there exactly as described. So no worries for me. Or so I thought.
I did not use the plan until 3 months later. I was also very thorough & called them to describe the eye doctor appt I was about to make, which was a follow up to a surgery I had earlier in the year. I called 5 DIFFERENT PEOPLE and they all me that the appointment would be covered under a $50 deductible, including any eye exams and in-office surgery that would be needed.
To cover my bases, I aso had my Drs office billing person call to make sure. She called on several occasions & spoke with at least 3 people ( I lost count) & was also advised the visit would be covered. One of them was a supervisor.
We found out later that it was only NOT covered, but the plan I had was a "preventative medicine" ONLY plan that does NOT provide healthcare, but only provides for 'tests' like Cancer screenings, PAP smears, Flu shots & other things that no one in their right mind would pay $208/ Mo for. Plus they charged a $100 'sign-up' fee which was not initially disclosed.
When I went back onto my log in page I saw the flim-flam " preventative" plan listed instead of the all - inclusive plan I was duped into thinking I was buying.
I later spoke with a 'supervisor' there who said it sounds like I was looking at a state healthplan website. I agree.
I am now fighting to get my money back. I used a credit card & my debit card to make these payments. I went to visit their website today ( 5/20/19) and it is mysteriously completely gone & " Under Construction" . One of the 3 URLs is aso not working. Here they are
https://www.healthsherpa.com/?_agent_id=InsuranceLineOne
https://insurancelineone.com/
https://www.1enrollment.com/information/5000.cfm?page=product
DO NOT sign up for ANYTHING with this company. This is the MOST blatant rip-off I have ever seen. In fact, I have NEVER seen anything this ballsy. The healthcare industry needs to unleash itself from the Government so that operations like this are not out there ripping off the general public.
This report was posted on Ripoff Report on 05/20/2019 04:14 PM and is a permanent record located here: https://www.ripoffreport.com/report/agentra-healthcare-solutions/dallas-texas-insurance-line-1479086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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