All My Sons Moving and Stororage were hired to move us. They are unethical and unprofessional, Every piece of our furniture was damaged, items missing and exorbitant add on charges at added on at the end while they hold your belongings hostage until you pay up. Attleboro Massachusetts

In September, we hired All My Sons Moving and Storage of R.I to move us less than 3 miles.  A man came to our home and estimated the move would cost us $1,900. He told us about all the great care and wonderful service his company provides.  It’s evident he low-balled us on the original quote to get the business. Beware because a whole bunch of additional charges are tacked on the day of the move. We ended up paying them $3,000!

When the movers arrived (4 men) around 9:30am, we immediately questioned the size of the truck. It was too small for all the furniture, boxes, gym equipment and other household items we needed to move (8 rooms and a basement). We were told the truck could “fit a lot of stuff” because they “pile things on top of other stuff very carefully.” The  “pile up” comment should have been a clue as to what was to come.

A couple of hours after they started “piling” our furnishings into the truck, I noticed they removed a box of confidential documents that was not marked to take to the new location. One of the guys told me I could go in the truck and get it. When I did, I was horrified to see that all our stuff was jammed any which way. The mattresses were not wrapped or placed in mattress bags, just thrown on top of pieces of furniture with plastic totes squeezed on top and in between.  There was grease on the floor of the truck. My husband told me that these guys had no idea what they were doing and things were going to be damaged.

They carelessly and recklessly carried and tossed heavy storage boxes 2-3 at a time out of our basement, even the boxes marked “fragile.” My husband said they had already broken the leg off the kitchen table and significantly gouged one of the bedroom dressers. We discovered later that they actually sheared the dresser leg, leaving us with a 3-legged dresser. He was so concerned that he called the company and spoke with manager Mike Rodriguez. Mike could not be bothered and provided zero help.  He gave my husband the brush off and said insurance will cover the damages (their insurance covers only $.60 a pound). 

My front lawn was strewn with plastic totes, clothing, lamps, tables, and chairs. Neighbors walked by and said they had never seen furnishings laid out on the front lawn on full display when someone moved before.  They joked and asked if our movers knew what they were doing.

These were extremely unorganized and inexperienced movers.  These were not the “professional movers” that we were promised during the initial sales pitch.  There was no sense of urgency - they just ran out the clock and wasted time. They hid, hung around the truck, and argued with each other. You had to give each of them the same instructions repeatedly and things still got screwed up. My husband helped them move our things in order to keep the process moving and minimize damage.

When the truck was full, they told us they were leaving for the new address. We asked about the stuff that was still left in the house and we were told there was “no more space on the truck.” Seriously?  Were they coming back for the other stuff? No, not unless we paid more. It seems that one thing they did manage to take was a very, heavy, crate of liquor. Initially, they said they were not allowed to move liquor. We told them that wasn’t a problem, we would take it over. Well, it disappeared into thin air! Funny how that happened.

When we arrived at our new address around 6:00 pm, things only got worse including attitudes.  Two of the four men did all the moving while one listened to music, played with his phone, and hid around the side of the truck. The other hung out inside the truck. His co-workers complained and we caught them arguing. We paid dearly for the inexperience of these movers! They were unorganized, inefficient, and wasted time, thus running up our bill.  And by the way, they refused to remove anything from the truck until we agreed to pay them more money because of the extra time it took them to move us. If you don’t pay the EXTRA charges, they threaten to leave with your belongings or dump them in the parking lot. These extra charges seem to be their MO.

After we had to prepare elaborate documentation of all the damage, they offered us around $300.  We didn’t settle and sent more evidence.  We finally agreed to $678 so we could put this behind us. Ever try to buy a new bedroom bureau (to replace the 3-legged one with a brick under one side) for $678?