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Report: #1063702

Complaint Review: ALORE - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Jane — Burlington Ontario
  • Author Not Confirmed What's this?
  • Why?
  • ALORE 427 N Tatnall Suite #94527 Wilmington, DE 19801-22 Internet USA

ALORE Dishonest, ill purposed malicious business practice Internet

*UPDATE Employee: Alore Skin Care Customer Service

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ALORE used deceitful advertising and also charges my credit card when I have not authorized the purchases. On its advertising website, ALORE mentioned that I can get a free sample to try but only have to pay a shipping fee of approx. $6. Then subsequently in the same month, it charged me $98 on the same credit card for the anti-wrinkle cream, and has been charging that amount once a month. It was very deceitful and shady business practice because:- I have only received 3 bottles of products, and got charged $98 3 times so it was completely a lie when it said I could try for free - I was never told about the monthly contract, or how much it costs. Each bottle is $350ml so even if you use it every day it for sure will last more than a month, so it really does not make sense to have a monthly subscription on this anti-wrinkle product- The product came in a box without any shipping invoice / receipt or anything that states value, name of company, or method of return / cancellation. Now that I am aware that my credit card has been charged I still don't know which company to contact until I researched online.

This report was posted on Ripoff Report on 07/01/2013 06:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/alore/internet/alore-dishonest-ill-purposed-malicious-business-practice-internet-1063702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Alore Skin Care Customer Service

AUTHOR: Customer Service - ()

POSTED: Tuesday, September 17, 2013

Alore is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in our policies.

We offer a 14-day trial.  We give our customers a generous trial period with the product so they’re able to try it to see if it’s right for them before purchasing it.  If for any reason at all you’re not satisfied, simply let us know and we’ll cancel your account to ensure that you’re charged nothing further.

A large majority of our customers who take advantage of this free trial go on to take Alore month after month and they do so because they experience results.  It works.  These results are a reality of Alore’s key ingredients: a proprietary blend of Seaweed Extract, Matrixyl 3000, Goji, Coffee Fruit Berry, Acai, Noni, Pomegranate, Green Tea, and Mangosteen, that was designed to increase the growth of collagen, add volume, and dramatically lift, smooth, and renew your skin.

Our corporate mailing address:

Alore Skin Care
3000 boul des Laurentides, Suite 12 – 200
Laval (Montreal), QC H7K 3G5
Canada

Our website:

http://www.tryalore.com

And lastly, please call us.  1-877-224-1174.  Our customer care department is available Monday-Friday 9am-8pm EST, and we want to hear from you.

Thank you for your time, thank you for your interest in Alore, and we look forward to helping you achieve your skin care goals.

Best Regards,

Alore Skin Care, Corporate

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