Report: #1493218

Complaint Review: Ancestry -

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Submitted: Mon, March 23, 2020
Updated: Mon, March 23, 2020
Reported By: Stan — Canton United States

Author Not Confirmed

Why?

Ancestry United States

Phone: 1-800-615-6560
Web: ancestry.com
Category: 6 month trial, turns into charging your credit card every 6 months

Ancestry I never authorized anyone to auto renewal, but Ancestry.com does anyway. It's their policy to grab you for $149.00 every 6 months!

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I purchased a 6 month trial offer from Ancestry.com, March 2019, paid for by credit card, I requested not to keep the card on file and I never authorize automatic renewals. I was renewed in Sept 2019, I didn't catch it on my statement (my bad), was again renewed March 2020. Caught it!

Of course they won't refund me for the Sept renewal even though I didn't used it. No one should have to be auto renewed by ant company regardless of product especially when they requested not to be!

This report was posted on Ripoff Report on 03/23/2020 07:34 AM and is a permanent record located here: https://www.ripoffreport.com/report/ancestry/i-autorize-auto-renewal-does-1493218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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