answersby.com DO NOT WASTE YOUR MONEY ON THIS TECH SERVICE.

My Acer computer running Windows 8 crashed after an unauthourized update by Microsoft. With my system down, I called Acer and the only option was to subscribe to their technical support provided by Answersby.com.

Paid $199.00, USD which I was advised was for a year and after I paid, it turns out it was for only 10 incidents !!!.
I complained and it was upgrade to unlimited with over 200 incidents which should last a year.

After hours on the phone, they finally advised the hard drive would need to be replaced, which was done. I then used Answersby to set the computer up again from the backup they took before the drive replacement.

Basic functions they could do, but then the computer had to be networked to 2 other computers, 1 a Wndows 7 and the other a Windows 10 on wifi. There are other computers connected by cable which worked from the start.

After hours and hours spent with them online (usually 4 - 5 hours at a time ) to attempt to fix the network connection, I was told an expert would call in and booked a date and time. They never called at those times, but always managed to call in the evening when there was no one in the office.

Meanwhile a sales rep has been calling every couple of days to get another year’s contract and when I complained about the unresolved network issue, I was told that they cannot fix it. Their excuse is that updates to the operating systems created this problem !!!.

I told our IT people and they found the fix in about ½ hour online, and it took them another ½ hour to set all 3 computers up and they all work ! They can access each other.

My 1 year is going to expire in about another 30 days and I still have 220 incidents to go. Their sales rep wants us to buy another year.
I’ve told him No Chance !

SO .... DO NOT WASTE YOUR MONEY ON THIS SERVICE.