Report: #597063

Complaint Review: Applegate Property Management - New Richmond Wisconsin

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Ripoff Report is Xcentric Ventures

Submitted: Mon, April 26, 2010
Updated: Mon, May 10, 2010
Reported By: Andrew — New Richmond Wisconsin United States of America

Author Not Confirmed

Why?

Applegate Property Management 252 S. Knowles Avenue New Richmond, Wisconsin United States of America

Phone: 715-246-3145
Web: www.applegateproperties.com
Category: Property Management

Applegate Property Management Applegate, Inc., Appletgate Properties Illegal Carpet Cleaning/Security Deposit Scam New Richmond, Wisconsin

*Author of original report: Update from Andrew, original poster

*UPDATE Employee: Applegate is Fair

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From May 2007 through July of 2008, me and my new wife lived in an apartment in Somerset, Wisconsin, managed and possibly owned by Applegate Properties. It was small, but a good starter apartment for us.

However, when we moved in, it was FILTHY. There were mounds of mice excrement behind the stove and filling several of the drawers, the windows were covered in a grimy film left behind by smokers (even though it was a non-smoking apartment), and the carpet and walls were yellowed from exposure to cigarette smoke. We cleaned for days before it was even Slightly acceptable.

Even though we had lived (and cleaned) in that apartment for over 14 months when we moved out, our clothes still had a distinct leftover odor from secondhand smoke from the previous tenants.

Our last night there, we vacuumed, washed the windows, cleaned the stove and refrigerator, swept and mopped the floors, and finally cleaned the carpets with a Rug Doctor that we had rented. That apartment had not been that clean in over a year for sure. It was a dozen times better how we left it than how we had found it.

However, when we turned in all of our paperwork to receive our security deposit back, they sent us a check that was Missing over $160 from our original amount! When we called to complain, they merely stated that it was "to cover the cost of professionally cleaning the carpets".

Unfortunately for them, they were in violation of Wisconsin Administrative Code ATCP 134.06, which states that this is an illegal practice in the state of Wisconsin. Additionally, according to this statute, tenants have a six-year time frame in which they can go back and claim their monies from the prior withholdings from their security deposit.

As of this date (4-26-10), Applegate Properties has still not refunded our security deposit, despite repeated calls and requests for them to do so. So we decided to out them on it!

This report was posted on Ripoff Report on 04/26/2010 06:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/applegate-property-management/new-richmond-wisconsin-54017/applegate-property-management-applegate-inc-appletgate-properties-illegal-carpet-cleani-597063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:

1Author

1Consumer

0Employee/Owner

#2 Author of original report

Update from Andrew, original poster

AUTHOR: Andrew.85 - (United States of America)

SUBMITTED: Monday, May 10, 2010

POSTED: Monday, May 10, 2010

5-10-2010

A day after posting the original report, I received a call from Applegate in regards to my claims. The woman told me she had been authorized to cut me a check for the disputed amount. She merely asked that I update this post to reflect that they had, in fact, responded and remedied the grievance, hence this update.

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#1 UPDATE Employee

Applegate is Fair

AUTHOR: Applegate, Inc. - (United States of America)

SUBMITTED: Monday, May 10, 2010

POSTED: Monday, May 10, 2010

As soon as it was brought to our companies attention that someone had felt that they did not have good experience through us, we immediately attempted to address the situation. Due to not having additional contact information other than a first name, we were unable to take immediate action, however, "Andrew" delivered a letter to our office within a few days and we were able to locate his contact information.

As discussed with "Andrew", we were not aware that there were any issues after sending the initial security deposit return letter to him after he vacated as we never received any contact or dispute from himself or his wife after they had vacated. I was able to locate his file to determine that they were due money for the carpet cleaning charge that had been deducted, I spoke with him and he came in later that day to pick up a check.

The check issued to "Andrew" has since cleared the bank; we have requested that he post an update on this site, however, it appears that he has not yet done so.

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