Ashley Furniture (Frederick MD) Larry (Manager) and Kyree (Sales and Service) Pocketed Extended Warranty Money Frederick Maryland

As a survivor emerging from an abusive marriage, I went to Ashley Furniture just over 5 years ago to buy reasonalbly priced furniture.  The table (floor model) I looked at had several scratches and the sales person urged me to buy the extended warranty as this would be honored no matter what.

My son entered the military and I have to keep his cat.  I go to exercise the warranty and SURPRISE!!  They don't honor it for even mild pet damage.  I told them the above circumstances and then smooth talker Larry, stated a new policy that they don't honor your warranty if it expired more than 90 days after the 5 year mark.  But he said if I come in and buy something else, he would see what he could do as far as a discount or store credit.  Then, I went to the store and dealt with Kyree who said my warranty had not actually expired because it went into effect in May - not the prior December.  Very relieved, I ordered a table that was the cost of the warranty and he placed the order.  When no call for pick up came, I was told that my warranty was denied and they had actually given me a discount on the table I ordered and owed $236.  Hmm - there was no price posted on the table on the floor and the same person I was with at the time of purchase was told the warranty credit covered it all!

Look at all the complaints on the web and I just saw they are not even BBB accredited.  VERY BAD ORGANIZATION and store. Don't get sucked in especially if you are a single mom by these vampires.