Assurant T-Mobile Phone Insurance American Bankers Insurance of Florida Did not deliver as promised when purchased Wayne PA

I just purchased less than 4 months ago, 4 brand new Samsung Galaxy S21 5g phones. I filed a claim to have a cracked screen replaced on March 19, 2022. The reps on the Assurant side are very rude and do not listen very well. It seems that there are cue cards they read from and can not think or comprehend anything not on the list.

My phones were the latest generation as the S22 just came out last month. Why am I paying $60 plus dollars a month and then have to pay a deductible to get a "refurbished" phone. It was not like new as promised it was the entire screen was scratched and the back had damage as well. I was told they had an excellent team to make sure it was like new. Nope it was used.

So, 4 hours later on 3/21/22 they sent a FEDEX label to return said like new phone and to call and they would send a new out. This process is a scam. It is much easier to repair yourself as I am sure they want you to. What I want is a new phone as mine are less than 4 months old or have the screen repaired on my phone as it should have been done on 3/19/22.

The deductible should be refunded based on their treatment of their customers. The sad part Sprint of T-Mobile also stated that this is how it should have been handled as they were on the phone with me on the 21st. They were treated just as badly. My last observation is why in all of the business responses do they not wish to be published? What else are they hiding?

Desired Settlement:
Repair the screen on my phone; or replace with a new S21 5G and refund the deductible.; The pictures attached are of the like new phone they sent.