AT&T AT&T Wireless AT&T lied to me and took money from me all while refusing to unlock my phone until after X-mas because I moved to T-Mobile. Nationwide

I have been trying to move my mobile phone service from AT&T to T-Mobile since November 2016. This was part of a Christmas present for my kids, but AT&T did not want to lose our account and decided to be passive aggressive to ensure we regreded our attempt to choose our provider.  We were told the numbers could be ported over and the remaining contract amount, owing on one of our five phones, could be paid by T-Mobile and we would pay T-Mobile.  AT&T did port out the number, but did not unlock the phone as expected.  I called after we realized the phone was not working on the T-Mobile site and was told by AT&T that we had to pay the remaining balance on the contract before they would unlock it.  They said now we would have to wait another month until the bill cycled.  Then the AT&T representative said he could take a payment over the phone and I would be emailed with the unlock codes in 72 hours.  That was on Dec. 14, 2016.  I called on Dec 17, 2016 as I did not get my email and was told the payment I made over the phone was applied to my phone bill and not the contract amount.  They again refused to unlock the phone.  Said I would have to wait until my bill came out on the 22nd.  Called today, 22nd, and was told my request to unlock the phone was denied because they say phone was reported lost/stolen.  Not true.  I paid another $26 which was my current balance with all additional charges and opened another request to unlock, but AT&T refuses to help me.

GOD help us all if they merge with Time Warner and contol all access to communications and media!