Complaint Review: AT&T -
- AT&T United States
- Phone:
- Web: www.att.com
- Category: CELL PHONE SERVICE PROVIDERS
AT&T AT&T mobility Ripped off on AT&T service plan
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I called AT&T to buy the phone and service in December 2019. They offered me a plan where i can trade in the phone with Mobile share plan and they will provide me iphone11 and iphoneXR free by providing monthly credit. I called after my 1st billing cycle when no credit was provided and customer service told me that i will get i n next billing cycle.
I did not get in 2nd billing cycle so called AT&T customer service and they said i have to switch to Unlimited plan in order to get the credit. I don't need unlimited plan and asked them to owner the plan offered to me and provide. I sent them my phone for trade in but still not getting any credit. I called customer service 4 times and every time they escalated to supervisor, loyalty and national but never got it resolved. It is very frustrating to get the credit and i am still waiting for my credit. It is so much bureaucracy in AT&T and i am the victim of their bureaucracy.
I request AT&T to look into my case and please honor the promotion provided to me.
This report was posted on Ripoff Report on 03/14/2020 11:32 AM and is a permanent record located here: https://www.ripoffreport.com/report/att/mobility-ripped-service-plan-1492927. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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