AT&T AT&T Wireless Horrible service

For 11 months I have made numerous calls regarding my cell service, or lack of. For 11 months I have been given the run around with technical support. I have expressed several times that I have a medically fragile child and was deeply concerned that I would not be able to reach 911. Each occasion I expressed this concern I was reassured this would not happen.

Today in the very early morning hours I had to call 911 and my call didn't go through. I had to leave my son during his Tonic Clonic seizure and run down the street to call 911. Unbelievable. For 11 months I have held up my side of the contract by paying my bill and for 11 months I have not had cellular service in my home. Today, I called again. (four times just today) I was told that my ticket that was submitted on September 11th was still open after I was promised this would be resolved by 48 hours.

Still no resolution. Here are some of the support examples I have been given throughout the last 11 months: the towers are down; do you live in a spot with service coverage. (answer is yes, it's dark blue, and why would you be asking me this question?) Turn your phone on airplane mode to force Wi-Fi calling. (This one was my favorite) Turn on Wi-Fi calling (it's on, it doesn't work) . Reset your network. (done numerous times, failed numerous times) and finally, your SIM card may be bad (I got a new one) I have spent over $3,000.00 the last 11 months and received neither cellular service, nor customer or technical service.

Today I was offered a $25.00 refund. TWENTY-FIVE DOLLARS! Unacceptable, at best you owe me the last 11 months, the amount I have spent on Skype credits for both calling and text and compensation for the indescribable horrifying experience of leaving my child to call 911.