Bank of America Denied my legitimate fraud claim Wilmington DE

Explanation of complaint:

I noticed three fraudulent charges on my Bank of America Alaska Airlines Credit Card.  These charges were made on September 13th, 2021 to SeatGeek Tickets in the amounts of $1561.56, $1392.30, and $973.60.  I reported these charges as fraudulent to Bank of America.  I received a letter from BoA dated 10-5-2021 stating that the claim had been resolved in my favor.  Next, I received a letter dated 11-2-21 that stated that the merchant had “provided documentation confirming my receipt of the merchandise or service.” This is not possible. 

I absolutely dispute that I ever made these purchases.  I have no knowledge of them.  I neither made these orders nor received anything from this company.  So, I sent a letter to BoA requesting a copy of the documentation provided by SeatGeek Tickets.  They replied with a letter dated 11-19-21 again stating that the merchant had provided documentation, but they did not provide me with any proof or copy of this documentation.  I have hired a lawyer who has sent them a letter requesting the following:

Name and address of the purchaser Address or email address where the tickets were sent Relevant device information relating to the purchase Originating IP address Date and time stamp Device signatures Browser ID Country of origin Mac number

I have been a customer of BoA for decades.  I have never made a purchase of thousands of dollar’s worth of tickets to anything.  BoA should have flagged the purchases as anomalous, notified me, and backed me up against the criminals as I am their customer.