Complaint Review: BestBuyOnline - Internet Internet
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- Author Not Confirmed
- BestBuyOnline Internet United States of America
- Phone: 8888432485
- Web: Bestbuy.com
- Category: Audio & Electronic Retail Stores
BestBuyOnline Overdrafted account, overcharged, mischarged, lied to, denied compensation, horrible service Internet
*Author of original report: Best Buy Mobile Shafting Continued
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My story starts out on Nov 09, 2009. I placed an order to bestbuymobile.com for two Blackberry Storms and 2 lines of service through Verizon Wireless. When I placed the order around 10 am eastern time, I got a confirmation email. I realized my address was wrong. Time to make a call.
I called into bestbuymobile.com's and got a man with a think accent. It was a little difficult to communicate with him but oh well. He tells me that the address is no problem but before he does that he needs to get authorization for the $75 fee per line activation... Oh. I need to transfer some money cause I don't have but $100 in my checking. So I hit the savings account up and called in the next day.
The guy I got on Tuesday was horrible. His english was horrible, his comprehension was horrible, and yet I dealt with it. I got him to authorize the $150, change the address, and give me an estimated delivery date. "Wait for the email for confirmation and you will be able to track it yourself sir" is what he told me... The next day.
My roommate is all over me, "where is my phone, where is my phone???"" Yes we got a share plan. So I jump on to the tracking link and I see a message to call them ASAP. So I did.
This phone call is the beginning of bad. I call the guy and he says your card is declined. BS, I tell him, the money is there. So I log into my account while he is on the phone and my balance is -$293.16. WHAT THE ****. All charges from VZWRLSS*ETM. 3 transactions for $150 a piece. "Oh sir, Verizon is responsible for charges to your account" this that and the other. He gives me a number and I call Verizon. Verizon asks me who the charge is. I tell the young english speaking lady who they are from. She tells me that it is a hold from BestBuy. WTF...
I hate back and forth so I went ahead and started researching and it turns out, the lady from Verizon was right. $1 should be on my card from vzw...blah and $150 from Verizon WRLSS. I call up BestBuy again. After hours of arguing and back and forth I finally get told that I get free overnight shipping when they get the problem fixed. In the mean time, I got a useless account that is almost $300 dollars negative, no cell phones, and neither company doing anything. I'm not happy.
I placed a call to a Best Buy store and spoke to Tom Norris who agreed to email my issues up his chain of command. I hope this brings about a resolution to the problem as I still have yet to hear back from either party.
This report was posted on Ripoff Report on 11/11/2009 01:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bestbuyonline/internet/bestbuyonline-overdrafted-account-overcharged-mischarged-lied-to-denied-compensation-522599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Best Buy Mobile Shafting Continued
AUTHOR: Ryan G. - (United States of America)
SUBMITTED: Wednesday, November 11, 2009
Verizon Wireless called me back. They found proof of payment in a system that I guess no supervisor or employee with in that department had access too. They immediately authorized the activation of my account and the shipping of my order. The proof of payment also fingered Best Buy Mobile as responsible for the charges. Verizon has agreed to furnish the receipt to me immediately.
Best Buy Mobile, who turns out to be a separate entity and not exactly affiliated with Best Buy, still denies that they are responsible for the charges. They have, however, agreed to have an executive call me to settle the issue and, I can only assume, compensate me for being a pain. I think they know they are wrong and a mistake was made but, until I threatened to call in authorities and lawyers, they had no intention of doing anything to make it write
I'm still upset with Best Buy themselves for not having more control over there contractors. I called Best Buy and the only thing there corporate customer relations really did was act as a mediator. Pending the outcome of tomorrows conversations with BBM's executive, I may call BB back and see if they want to try again at making things right between me and there third party, BBM. The customer relations exec did at least seem interested in making things right. Her approach just seemed a little...weak.
I still have not gotten anything other than a "Wait till the extra charges drop off" in regards to my bank account status. As a result, this will remain here as a standing reminder to both Best Buy and Best Buy Mobile that they screwed with the wrong customer.
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