Bikecraze Scott Jagow LLC Scott Jagow Sold me a Broken Sur Ron Light Bee 2022 and Wont Fix it. Now I have no Bike to Ride after $4600 Anaheim california

I appreciate Scott's attempt to clarify the situation from his perspective, but I must insist that his account is not only misleading but also dismissive of a serious safety concern. Here's a point-by-point rebuttal to his claims:

1. **Experience and Reputation**: While Bikecraze's 15-year history and 30,000 customers are commendable, they do not excuse the specific incident in question. A company's reputation should be built on consistent quality and customer service, not dismissed when a serious issue arises. [More on consumer rights](https://www.consumer.ftc.gov/articles/0221-billed-merchandise-you-never-received).

2. **Brake Line Issue**: Scott claims that the brake line issue was caused by my riding, but this is a brand new Sur Ron 2022, and the brake line broke within hours of riding. It's unreasonable to assume that normal riding would cause such a catastrophic failure so quickly. [Sur Ron's official website](https://www.surron-bikes.com/) emphasizes quality and safety, which was not reflected in this experience.

3. **Customer Service and Repair Costs**: Contrary to Scott's statement that he offered to fix the bike for free, he explicitly told me that he would charge over $100 per hour to fix the issue. This is not only a direct contradiction to his public statement but also an unfair practice, considering the defect originated from his product. [Understanding warranties](https://www.consumer.ftc.gov/articles/0252-warranties).

4. **Inconsistent Communication and Outside Repair**: Left with no other option, I had to put an ad out on Craigslist to find someone who could fix my Sur Ron's brakes. Ironically, the person who responded was an employee of Scott's. He ended up driving to my house and fixing the Sur Ron, costing me a few hundred dollars. During the repair, I also learned firsthand about Scott's reputation as an employer, further eroding my trust in his business practices.

5. **Online Reviews**: Unfortunately, my experience is not an isolated incident. Numerous one-star reviews on [Yelp](https://www.yelp.com/biz/bikecraze-electric-bike-shop-anaheim-3?rr=1#reviews) and [Google Maps](https://www.google.com/maps/place/Bikecraze+Electric+Bike+Shop/@46.423669,-129.9427085,4z/data=!4m12!1m2!2m1!1sgoogle+maps+bike+craze+reviews!3m8!1s0x80dcd6eb3cda498d:0xe12dee036b0fdf17!8m2!3d33.8536356!4d-117.8586624!9m1!1b1!15sCh5nb29nbGUgbWFwcyBiaWtlIGNyYXplIHJldmlld3MiA4gBAVogIh5nb29nbGUgbWFwcyBiaWtlIGNyYXplIHJldmlld3OSAQ1iaWN5Y2xlX3N0b3JlmgEkQ2hkRFNVaE5NRzluUzBWSlEwRm5TVU5qYkRZemFuaDNSUkFC4AEA!16s%2Fg%2F1hdz9n41t?entry=ttu) echo similar concerns about Scott's dishonesty and poor customer service.

6. **Integrity and Transparency**: Lastly, I must address the payment method. Scott's post does not mention the fact that Bikecraze is selling bikes for cash only, a practice that raises questions about transparency and compliance with tax regulations. [IRS guidelines on cash transactions](https://www.irs.gov/businesses/small-businesses-self-employed/irs-form-8300-reference-guide).

In conclusion, my experience with Bikecraze and Scott has been deeply disappointing and concerning. I sought a quality product and responsible customer service but was met with a defective product, inconsistent communication, and an attempt to shift blame.

Scott, I must thank you for continuing to add more content to your Ripoff Report post. Every time you add more content, it only increases the number of views through its SEO value. While this may not have been your intention, it serves to highlight the importance of this issue and ensures that more potential customers are aware of the situation.

I hope that future customers will consider this experience, and that Bikecraze will take this opportunity to reflect on its practices and commitment to customer satisfaction.

Bikecraze has been in business more than 15 year, have more than 30,000 customers with great experiences. Every so often, you do get a customer that we do not agree with a coarse of action. In this instance customer demanded that we drop everything to help him and threatened to return the bike if we did not satisfy his expectations. Customer purchased new bike (agree), rode bike for a time, his front brake line moved and rubbed against the front tire causing his line to leak. When the bike left our shop as new, bike and brake line was in appropriate position for many years of riding. The factory mounts the brake lines, we mount the handlebars and check over the bike for safety inspections and build sequence based on the manufacturers specs. We have build more than 5,000 surrons and talarias so we do know what we are doing. When the customer first called, he was rude and demanded that we exchange his bike because of this situation. I mentioned that I have a brake expert that is not in our store daily but would be able to repair the bike in short order, just not that day. That was not satifactory to the customer, he demanded that I replace the bike. We offered to fix the bike if it was a warranty issue for free, but because it was caused by his riding, we need to charge for the wear and tear fix. That was not acceptable to the customer. I also mentioned that if he want to get his bike fixed we would be happy to take care of it for him. He was pissed that we would not replace his bike with a new one, and that he was going to give us a bad review.  For the record, we can and would have fixed his bike, but he was so intent on destroying our reputation that nothing would satisfy this customer.