bingomania.com refusing a payout.

Hi Noel,

Thank you for choosing us!

Please be aware that all players must enter their payout request before Sunday, 11:59 pm EST in order to have it reviewed/processed on Mondays. I have checked your account and I see that you requested yours yesterday so you will need to wait until next Monday for it to be reviewed/processed.

If you have any further questions or concerns, let us know. We are here always happy to help.

Warm regards,

Marco A.

Customer Support Team

Ticket History Noel (Client) Posted On: 24 February 2021 12:34 PM My BTC Payout hasn't been received. It's been a little over 24 hours ago. I copied and pasted the wallet ID. I haven't received a way of tracing the transaction.

Ticket Details

Ticket ID: 481935

Department: BingoMania_Support

Type: Issue

Status: Closed

Priority: Normal - P4

Anyhow on Monday, March 1st I received an email from Maximo G at bingomania support which

denied my payout request because my account wasn't verified.

Interestingly enough is that they don't require account verification to take my money as

I had some previous losses with this casino.

What followed were several emails back and forth and multiple uploads of several

documents they needed in order to verify my account in order to have my payout request

approved. I had to re-submit some photos to their exacting specifications to accomplish

this.

Finally, on March 4th I received an email from Marco A from bingomania customer support

informing/congratulating me, confirming that my account was now verified for a payout on

Monday, March 8th.

Well today is March 8th and once again Maximo G denied my payout request because my

account was not verified.

Shortly after receiving that email I logged on to my account and entered bingomania's

"support"chat and I got Marco A.

I informed him that my payout request was denied again because my account had not been

verified so I copied and pasted the email which informed me that account had now been

verified.

He forwarded this info to Maximo G (probably sitting in the next cubicle), and then Marco

told me that I should have just received a correction email from Maximo as to the exact

reason my payout was not approved.

It seemed like a trick they used to run the clock out on me playing with the time I would

have to request a payout and the time in which I made a deposit.

After back and forth with Marco A telling him the casino is a scam and an FU, bingomania

suspended my account so now I can't go back in and retrieve vital proof of my complaint.

The bottom line is no matter what bingomania will refuse to make payouts and find

limitless ways to steal your winnings.

I have saved most of (if not all), back and forth emails with bingomania which will

confirm my complaint.

Noel

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