Bob's Discount furniture Brea Bobs Furniture Horrible Experence with Bobs Discount Furniture Brea CA

We bought our Bobs Discount Furniture sofa back in December only 3.5 months ago. We got the goof protection which was an extra $125 extra but they told us we would be covered for everything. They said the motor and switches are covered under manufacture warranty already but the goof protection would make sure everything else will be covered.  The other night my side stopped from going down. STUCK IN THE UP POSITION!!!

I checked the connection and it was plugged so I made an appointment for the repair man to come. They came 6 hours early so no body was home so the next day I MISSED WORK THE NEXT DAY TO MEET THEM. Yes, I blew a day of work to get my couch fixed! It was not convenient and when the repair came, his name was Frederick was a Jamaican man, Great Repair man. He told me that the factory had zip tied the wires too high on the bar and they were rubbing on the loose frame. That is what caused the chair to stay up is because the wire wore out because the frame was loose.

He told me it was NOT how I set up the couch and that was definitely because how the factory zipped tied the wires. He also said the brackets were bent and that is why it never connected correctly. He was a great repair man and very up front and Honest. Near the end of the experience the repair man asked me to use my phone to call the office to insure my parts were in stock. He then handed me my phone back where a woman was on the line and she asked me to hold while she checks to see if the parts were in stock. The repair man had me sign on his phone while I was speaking to women. So, he snuck a way then the women come back on the phone to notify me I would need to pay $109 for the parts. I explain no I have the GOOF Insurance.

This costumer service women’s name was LAURA.  She came back on the line and tells me her supervisor Miss Diana will give me 50% of my parts. I told her no because I really didn’t feel I should pay anything and that I would like to speak with her SUPERVISOR DIANA EMPLOYEE #702 was really not helpful but I decide to just go head and take the 50% off which in my mind would have been $54.50 but MISS DIANA EMPLOYEE # 702 Does different math and tells me I owe her $94.29 but she says it probably doesn’t matter because your parts wouldn’t even be here until Mid-JULY WTF That’s 4 and half MONTHS to fix my couch. HORRIBLE!!!

DON’T GO TO BOBS! So now I’m waiting to hear back from 1 of her 5 bosses. More to come. I’ll also have my full living room video tapped by surveillance cameras so I’m also going to add my Bobs Discount Furniture HORRIBLE experience to Youtube.com and all other social media and consumer protection services.