Boston Sports Club Hidden Fees, Multiple Charges After Cancellation Providence RI

I can't begin to explain how deceiving and untrustworthy this place is. I signed up at $44.99/month and shortly after without any notice they began charging me $55.99/month. Additionally, there were random fees of $15, $30 and $70 throughout my membership, again without any notice or explanation.

I decided to cancel because of the unpredictable monthly costs. After I canceled, they continued to charge me the monthly fee of $54.99 for two months. Furthermore, after I canceled they charged me another random $70 fee. I called the gym asking for an explanation and they told me the $70 fee is the annual fee for 2020. However, since I canceled in November 2019 and am no longer a member in 2020 they assured me I will be getting a refund.

Two weeks later after not receiving a refund or hearing from them I called back and spoke with someone else. She assured me a manager will be contacting me ASAP to resolve the issue. Two weeks after that, still no contact from any manager so I reach out to the corporate level via email and still have not received a single email or phone call.

All in they've charged $180 AFTER cancelling my membership, not including the monthly price increases and random fees while I was a member.