Complaint Review: Ripoff Report | Branson’s Nantucket TRUSTED Business | Ripoff Report Verified Safe™ …businesses consumers can trust. Branson's Nantucket is located in Branson, Missouri overlooking beautiful Table Rock Lake nestled in Heart of the Ozark Mountains. Vacation Ownership at Branson’s Nantucket offers vacationers an opportunity to save on the increasing costs of vacation accommodations while enjoying all the comforts of home in a resort setting. - Branson Missouri
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- Branson’s Nantucket TRUSTED Business | Ripoff Report Verified Safe™ …businesses consumers can trust. Branson's Nantucket is located in Branson, Missouri overlooking beautiful Table Rock Lake nestled in Heart of the Ozark Mountains. Vacation Ownership at Branson’s Nantucket offers vacationers an opportunity to save on the increasing costs of vacation accommodations while enjoying all the comforts of home in a resort setting. 2837 st hwy 265 Branson, Missouri USA
- Phone: 417-338-5005
- Web: Bransonsnantucket.com
- Category: Travel Services
Branson’s Nantucket TRUSTED Business REVIEW: Vacation Ownership at Branson’s Nantucket is simple, affordable and offers great flexibility for any vacationing family. Vacation Ownership at Branson’s Nantucket allows you to purchase your family’s dream vacation and experience it each and every year, or you can have the flexibility to trade your vacation Points to explore other areas of the world. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: Branson’s Nantucket recognized by Ripoff Report Verified™ as a safe trusted business service.
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REVIEW UPDATE: November 20, 2018: Branson’s Nantucket remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Branson’s Nantucket is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Branson’s Nantucket has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Branson’s Nantucket has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Branson’s Nantucket remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Branson’s Nantucket for its full commitment to quality customer service.
Ripoff Report's discussions with Branson's Nantucket have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Branson's Nantucket listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Branson's Nantucket's President, Frank Blacketer, has informed us that his personal philosophy is that his owners needs and concerns always come first. Mr. Blacketer prides himself in the fact that Branson's Nantucket is one of the few if not the only Resort where you can come in and sit down with the President and voice their needs or concerns. This is just another way we ensure that your ownership and your stay at Branson's Nantucket is unlike any other.
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, Branson's Nantucket truly communicate all aspects of the service in a timely and effective manner. We are pleased with the responsiveness that the employees show us. They are serious about meeting commitments and deliver on their promises.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Frank Blacketer during an onsite inspection held by a third-party verification company with no biases towards Branson’s Nantucket.
Branson's Nantucket is a private residence club located in Branson, Missouri. It is the newest timeshare in Branson overlooking Table Rock Lake. Frank Blacketer stated the following about his company, "our units are Cape Cod style, so they are very different from anything else that is around. Our units they have crows nests that you can take an elevator up to and sit out and overlook the lake. Our owner has set this up with the thoughts of operating a little bit differently. And what we do we try to emphasize on the care of our owners we try to offer customer service which is something that is hard to find in this industry. And really want our owners to have a positive outlook on owning a timeshare"
Leads for Branson's Nantucket are obtained primarily through off property consultants. These consultants will assist individuals with any questions they have about Branson's attractions, "we will find out what needs they have while they are in town and try to take care of those needs as far as shows or whatever if they would be willing to give us 90 minutes of their time while they are in town to see our resort. We also phone rooms that call folks and sell discounted packages for around $119 that gives them lodging and shows and food vouchers while they are in town. And by coming in at that very very low price they agree to a 90-minute presentation while they are here." Through this seminar, the individual can choose to purchase additional services from Branson's Nantucket. Potential clients can additionally reach out via phone and their websites.
CUSTOMER CARE & COMPLAINT RESOLUTION – BRANSON’S NANTUCKET
Mr. Blacketer was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Blacketer expressed that clients will sometimes experience buyer's remorse, "we find sometimes folks didn’t understand whether it was explained properly or not, and our people have five days to get out of it no questions asked. There are people who call who are well beyond those five days and we take each one on a case by case situation we refund a lot of people who are past the five days because they didn’t understand, or it was not explained properly so but those are the things we deal with the most. The most common one we deal with is buyer’s remorse."
When asked to comment on complaints posted on Ripoff Report's website Mr. Blacketer expressed that the reports on Ripoff Report were written by past employees. Some reports were created by accident while others referenced an employee who has since been fired from his position at Branson's Nantucket. Branson's Nantucket takes the point of view of their employees with the utmost importance and works to resolve all presented issues.
When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request for Ripoff Report, Mr. Blacketer stated, "we have added to our customer service. We probably have one of the largest customer service staff of any type of company we have so our customers can talk to someone and not leave messages. We changed our reservation system in October to where reservations are made right here through the resort no longer through RCI so our customers can be assured an easier process. We record all our closings now to where we can go back and see if there was anything that wasn’t explained properly to the customer. So, we are constantly doing things to improve our customer service."
Branson's Nantucket is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "Well we see it as it as a positive thing...I am happy I now have a way to tell my side of the story and get something positive out there among the stuff that is out there right now."
BRANSON’S NANTUCKET – STATEMENT FROM THE PRESIDENT – FRANK BLACKETER
" Branson's Nantucket's President, Frank Blacketer, has informed us that his personal philosophy is that his owners needs and concerns always come first. Mr. Blacketer prides himself in the fact that Branson's Nantucket is one of the few if not the only Resort where you can come in and sit down with the President and voice their needs or concerns. This is just another way we ensure that your ownership and your stay at Branson's Nantucket is unlike any other.
Branson's Nantucket's 's team have expressed that they are confident in doing their job and assisting owners in all aspects of their ownership. Branson's Nantucket takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Branson's Nantucket always provides a positive and fun work environment to be in. We have the opportunity to give suggestions and improvements are always encouraged. We strive for the same goal at Branson's Nantucket and that is total commitment to our owners. "
Ripoff Report was pleased to learn that Branson's Nantucket's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM BRANSON’S NANTUCKET
Branson's Nantucket recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Branson's Nantucket has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Frank Blacketer, Ripoff Report is convinced that Branson's Nantucket is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Branson’s Nantucket meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Branson's Nantucket Kevin Knasel Frank Blackateer Beware of rental scam!! Fraud!! Misrepresented product Branson Missouri
First of all, this company misrepresents the RCI product by telling you that you can use 10,000 points for a one week vacation when in reality, through RCI, it takes at least 25,000 to 30,000 points for a one week vacation, unless you want to choose from leftover inventory at undesired resorts 30 days or less Secondly Nantucket invites its owners back to the sales floor after not being able to make vacation reservations or use the product only to fraudulently & illegally make them assume if they upgrade and spend more money at Branson's Nantucket that they will use their presently "owned" product for marketing new owners and pay them a certified check by registered mail, once a year or twice a year between $3,000-$6000 .
Nantuckets in-house director, Larry Ainsworth is very good at delivering this message and has delivered to several thousand people for the last two years , a promise for financial gain that is a bold lie. Ainsworth and General Manager, Frank Blackateer, are both on board with this lie and rental scam pitch. Both go as far as saying that they are approved by the real estate board commissions and that the real estate board gave them certain stipulations, such as monitoring only 22 owners allowed in, etc..., which is ridiculous and untrue. Both also state that they want to assure that everybody is getting paid. I can assure you that nobody is getting paid unless they go to the Attorney Generals office and file a formal complaint.
To my knowledge still not receiving payment only cancelling there new agreement while still leaving them in there old unusable program and days and hours of waisted vacation time headache and frustration. Ainsworth and Blackateer also go as far as saying that they are going to pay you the first year or so upfront off of the price , they have already packed or added to, then taking that cost back off and still selling you at a retail price, most of this product they sell you is a triannual which means you will only have enough points for maybe one week in that size unit every three years but yet they say that it's an annual because they will give you one third of the total points once a year which averages to about 2 1/2 days a year or they will sell you an every other year biannual long story short you still won't have the product that there miss leading you on .
Until you come back next year after not getting what you want or being unable to make a reservation or being unable to get your phone calls returned by Mr. Larry Ainsworth or Frank Blackateer. If you agree to another package deal at a cost then they finally agree to find you some inventory once you agree to do another presentation and be solicited with more lies . Some of the sales reps are onto this but are forced to do it for their jobs are at stake and are made to have presented with rental pitch by management Larry Ainsworth .when I was employed there they also cut our pay three times without any acknowledgment and good service reps as myself that never needed to misrepresent this product only education, were told that they had to and it was a job requirement that everybody heard Larry Ainsworth's rental pitch .
He will have you sign a Manager sponsored rental program acknowledgment but at the time of signing the document .it states there's no guarantee of any future compensation but after him earning your trust you believe the story he's telling you that he is going to pay you for the next 8 to 10 years or until they are sold out of inventory . Hes very conniving and good about twisting the verbage on the form to get you to sign what he tells you it means it's not actually what is written . He will also do a little drawing and show you false reports the people in this rental pitch are getting paid three to $6000 and that the company is doing it because it closes 54% success rate using your program or points instead of a normal 20% he says when they get when they use a hotel known as the Château on the lake to place their own referrals in when they come into town to stay for a presentation .
They are not using the Château on the lake for marketing and to my knowledge never have . He states that they pay you $209 an night versus paying the Château $259 as it saves his company $50 per reservation which is a lie. Ainsworth states that he had to go before the real estate commission board to get this program approved to get you to trust them more another lie. He will also miss represent that they are taking 20% of your annual RCI points allocation each year to pay you the three to $6000 when actually they are not taking any points nor is any developer allowed to take any of your annual RCI points from your RCI acount .The points he presents as your left over 80% is your actual point allocation from RCI this is all a hoax and a scam that started with the deferred usage program where they were trying to pay people not to use their points at Bransons Nantucket during the winter seasons from November 15 to the end of the year and from January 1 to March 15 and they would pay you each year for the next 8 to 10 years or until they're sold out.
Beware of the scam I have heard it pitched many times as I refuse to pitch it myself this owner Kevin Knasel is aware of what's going on and is probably the biggest crook of all he owes many people architects and contractors and employers back paychecks unpaid commissions and reserves that he's held from their accounts and refuses to pay but instead fires and hires a new naïve employees promising them Financial security and a future the product itself looks nice but construction is very shabby and is managed by Frank Blackateer who has been in prison his self used to pose as a pastor and now thinks he's some kind of mob boss.
These guys are a joke and they're getting rich off the backs of their employees and elderly people who have a hope for game In a financial investment and taking from middle-class families who have a desire for travel and vacations with their family but sell them a product that's nearly impossible to achieve whats been told to them. If you have been taken from this company ,misrepresented or involved in a rental scam ,I would encourage you to file with the attorney general's office immediately and the Better Business Bureau as they pride their self on paying off smaller complaints to try to keep a high BBB rating . There are class-action lawsuits that are pending right now and ones that are being started up from several employees and owners and people that were scammed .
If you have a timeshare currently do not let them list it for sale or tell you that they are trading you and giving you a large value for it .You will more than likely give up A full week of time share for a third of what you originally have with the limited product and less travel . You're not actually getting anything for your timeshare they are adding it to the price of their triannual or biannual and you were basically giving it to them for free or you will still end up owning your other one and just purchasing this one and you will have Two maintenance fee bills .Not alone all of the charges for the shabby trade company that you will have to pay anyways from signing their documents at time of purchase or transaction .
This report was posted on Ripoff Report on 09/16/2016 11:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bransons-nantucket-trusted-business-ripoff-report-verified-safe-businesses-consumers-can-trust-bransons-nantucket-is-located-in-branson-missouri-overlooking-beautiful-table-rock-lake-nestled-in-heart-of-the-ozark-mountains-vacation-ownership-at-bransons-nantucket-offers-vacationers-an-opportunity-to-save-on-the-increasing-costs-of-vacation-accommodations-while-enjoying-all-the-comforts-of-home-in-a-resort-setting/branson-missouri-65616/bransons-nantucket-kevin-knasel-frank-blackateer-beware-of-rental-scam-fraud-misrep-1328549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Disgruntled consumer; not former employee
AUTHOR: REB - (United States)
SUBMITTED: Thursday, November 16, 2017
I was "sold" 7000 points for a 2 bedroom unit. Exact quote: 7000 points will get you a a 2 br for a week or a 1 br for 1 week and 2 days (memorable because it's that odd). What he left out was...IF you book under 45 days, you can get a unit for 10000 points (so he didn't even sell me enough to book a unit under 45 days if I can find a place.
He also said I could have the "owner's unit" (better view). What he left out, again, is that I would be using RCI points, booking under 45 days and getting the RCI unit (worse view). Did he reduce my maintenance fees? Yes but only if I don't want to book in advance to go where I want to go...then it costs me more. SO...in essence, because of the lack of full disclosure, I traded in a better program, paid $10K more for the priviledge of paying more annually with maintencance fees, RCI platinum membership fees and paying cash for units to book a 2 bedroom unit more than 45 days out. All of which, costs more plus the out of pocket.
My advice to consumers: Ask how many points you need to book the size unit you normally would (renting or current ownership) more than 45 days out at least once a year where you want to go? What do those points cost and what is the associated maintenance fee? And make them show you online or call the reservation center yourself (to confirm the points). Do not trust and always verfiy. My research showed me about 50000 points were needed for a 2 br in June. If you like the price and maintenance fee (and the program), you should not have any buyer's remorse.
Worst case? Take your fancy binder home and try to book a vacation immediately. If you don't like what you hear, use your 5 day recission period and unwind the deal while you are still there (don't go to a presentation on the last part of your trip so you have time).
Caveat emptor!!
#1 UPDATE Employee
DISGRUNTLED EX EMPLOYEE MAKING FALSE CLAIM!!!
AUTHOR: Timeshare King - (USA)
SUBMITTED: Friday, March 17, 2017
IF someone with any kind of sense, knows this is a PISSED OFF EMPLOYEE (disgruntled) because he was FIRED from his job and the best way to seek revenge is to go on the interent like a KEYBOARD WARRIOR and try and dismantle a busines. You gotta love keyboard warriors, and interent tough guys!!!
BUT, to rebuttal this DISGRUNTLED EMPLOYEE 10k points can get soemone 3 weeks out of the amount of points built up..
HE is blantley bashing the company for he is a disgruntled employee that was terminated for lack of production, because, lets say, half the nonsene is true, what does that say about his character, why would he work there if it was untrue, see again, he just mad and disgruntled, and he is using anger to get back..
He does not know ANYTHING BOUT the marketing or whom their are contracts with for he was just a sales rep. If anyone with a brain can see, this person makes comments like "probably" "I can assure" "assume" because he doesnt know the truth, and you can clearly tell just a disgruntled ex employee just lashing out in revenge seek..
ill end this with, KEYBOARD WARRIOR TOUGH GUY, you need to grow up. IF what you said was true, which means you worked there, and subjects you to going with it.......... but clearly its not a scam, a scam is something that you dont recieve product or goods.......
so to anyone reading this, feel free to contact the office and discuss but dont listen to a PISSED OFF DISGRUNTLED EX EMPLOYEE .........
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