Brinks Home Security, LLC Brinks (1) charged me for two months of service that I never got (2) failed to install all purchased equipment (3) never sent RMA to return equipment for refund (4) never informed me that wireless can be easily hacked thus I have been repeatedly burglarized (5) evasive unreliable customer service. Dallas Texas

We have Mafia in Bartow. 12 years ago, the step-son (Bobby Ray Beasley) of our local Mafia Don (Mark Matranga) came to the house demanding my monthly Social Security check for "protection insurance". When I refused, he said, "You'll do as you're told, or else." I have been burglarized and vandalized to the tune of 150k USD during this time and it still goes on. The police are in absentia due to the NDAA/Patriot Act. To combat this, I got DropCam; four cameras totalling $800.00. But this system relies on telephone lines.

This Mafia crew are no joke; are total high-end professionals. They by-passed the DropCam reporting system with ease. I then got Brinks figuring that because it was wireless there would be nothing to hack. Wrong. After having Brinks for many months, I have just recently found out that radio waves (wi-fi) are easily hacked. Ths Mafia crew didn't know how to hack a wi-fi system at first, but have learned since and have been breaking into my home every time I leave the house. When I first took the Brinks service, they started charging me right away ($41.73/mo).

There was a problem getting the equipment in and I had to wait for two months in which I was charged but the system hadn't even been installed. I have never received any credit or compensation for those two months. Also, they sold me an expensive camera that they later told me couldn't be installed because the installer wasn't a contractor and I'd have to hire a contractor to do the installation. (This is ludicrous. Any contractor isn't going to be tinkering around with a camera when he can be on a major build site of which we have several new gated communities going up in our area.) So, I have two pieces of equipment that were never installed that I had to pay for. (I had to pay $1200.00, up front to retain this company of which several hundreds of dollars are tied up in these two pieces of equipment.)

I contacted Brinks. After I explained all of this, their Customer Service Department told me they'd mail me an RMA. I never received it. I later called them back and asked to take it to their office in Lakeland, but was told that because of the Covid pandemic, that office was now closed. No other remedy was offered; in fact, they made effort to skirt the subject and end the conversation. I have received no further assistance on this. This company is all about take the money up front and then run. (The installer was a very lovely person and I am not inclined to think he had any part in the rest of this,) but the main company fails to give full disclosure about the hackability of their product and services and outside of a lot of lp-service, there is NO customer service to speak of.

I am now out the $800, for the DropCams. I am out the two months before the system was installed, plus I did not get value for my purchase in that I am constantly being burglarized every time I leave my home for any reason. Also, Brinks has just charged me for next month's services; November 2020, but I am being forced to go with ADT now, which they tell me is not hackable due to their product being encrypted against hacking, so here is another $2100, out lay, just trying to survive.

The biggest problem facing homeowners today is the lack of good security equipment that isn't vulnerable to burglars, stalkers, and vandals. In order to install a commercial system, I would be out of pocket $30K, which is not feasible for a retiree on Social Security. Brinks need to make this situation right and be more honest about what they are offering the public.