BVH Cellhone Accessories Disrespectful, RUDE and PREJUDICE!! Monsey New York

I ordered a phone case from BVHCELL.COM on 3/30/2014. Two min later I called to change my order because I realized I ordered the wrong case. I talked to someone named Zack, I explained what I did and that I wanted order a case for the Samsung Note 3, immediately Zack says there is a 15% restocking fee, I said for exchanging it? well he says we charge restocking fee I said but it was 2 min ago he said it don't matter It takes time to process these orders, So I said why would I pay u a fee just to change it he said O not to change it. I said you are very rude and I am trying to explain what I want to do and you keeping telling me about a fee and you are not listening to anything that I am saying.  He says what do you want to change it too? so again I tell him I need a case for a Note 3 he asked what color? I said what colors do you have?? He says rudely you can go online and look at them, I said Really? so he calls out between 6-8 colors and because I couldn't see them I just ordered Black. He says he needs the security code off the back of my card to add the $2 difference, so I give it to him, he said he would send an updated invoice through email and I said thanks n the call ended.

Today 03/31/2014

Unhappy about the service that I received yesterday I called back explained a little bit of the conversation from the previous day and asked could I speak to a manager, (it was the same rude person that answered the phone). He said that there was no such person, I said surely there has to be someone else to speak to besides you, he says no I will refund you your money minus  the fees, I said I would like to speak to the owner of the company he hung up in my face. I called back and asked for his name which he said Zach, I said and I need an email address or something to send a complaint. He says the email but says it too fast for me to write it down I ask him to repeat it and he asked was I deaf. I said WHAT did you just say, NO I'm not deaf 'with your rude a** I didn't hear you. Then He says N****, N****, N**** your are nothing but a N****. I'll be a N**** just refund me my d**n money and he says I will minus the 15% stocking fee and hung