Cammie aka HydroGrow Led Cammie Mckenzie, Hydro Grow LED, HYDRO-GRO, LLC, LEDGirl, LED Girl, Cammie Mckenzie, Cameron S. Wieldraayer, Cameron Scott Wieldraayer, Cammie Mckenzie, Night Szevyn Racing, Cammie McKenzie, NIGHT7RAC led grow lights | Hydro grow led ripoff customer Henderson, Nevada

#1 this posting was not filed by the user who originally wrote it.  It was filed by Ramananthan Mathiaparanam, a known fraud who has been caught selling counterfeited Hydro Grow LED Grow Lights, stealing Hydro Grow trademarks, and stealing copyrighted text and images from the Hydro Grow website.  To read more about this individual and see all the proof of his checkered past, please visit:  http://www.quantumledbloom.com/

Now in response to the actual author of the block of text in this complaint, here is the real story: 

A customer by the name of John Bell in Montana ordered just over $4,000 in lights from Hydro Grow, choosing our product because as he stated "Hydro Grow is the best".  A few months went by and the customer contacted us about an issue he had with a 205W model, however he refused to provide photos to document the issue as is required by our warranty policy.  We offered to repair the light for him, but he threw a fit and told us that no way would he send us the light to repair unless we first sent him a replacement.  We don't send replacements before we've received a defective product (especially one where documentation was never supplied to our company), however we made an exception for this customer because of his distasteful attitude and threats to post negative information towards our company online. 

We shipped the customer his replacement light, however he never returned the light he claimed was defective to our company.  In fact the customer refused to return the additional light, choosing instead to steal it from our company.  The customer was told "either return the light or pay us $700 for it (as was the cost) or we will no longer warranty your other products".  The customer in short terms responded "f*ck you", and stated if he had any problems with his other lights he'd find the parts somewhere else. 

Two more months go by and John Bell is calling us back up again, but this time he wants us to repair 2 light engines that have failed on one of his lights.  When we reminded him that he was still in possession of a stolen light and he owed us for this product before we would warranty his other products, he hung up the phone one us.  Immediately he called Paypal and filed a chargeback stating he never took part in the purchase.  Of course Paypal found this claim by the customer to be completely fraudulent, so after a few weeks they returned the $4,000 to our account the customer had temporarily recovered while still having possession of our lights. 

At this point the customer then filed a second chargeback complaint with his credit card company, as Paypal found John Bell to be a fraud.  His credit card company immediately took the $4,000 back out of our account, and now it was up to us to prove once more that John was a fraud or we'd never see our money back.  Since John had now attempted to defraud our company twice via fraudulent chargebacks, had money withdrawn from our account by his bank and Paypal on two separate occasions in the amount near $4,000, and was in possession of the original lights he purchased plus a stolen light, the decision was made to get the police involved.  Records from John Bell (his emails, etc...) were immediately turned over to the local police and charges of grand theft were levied against John Bell. 

Through the assistance of his credit card company, they required John Bell to ship us back all of our merchandise prior to giving him a refund on the merchandise.  After John Bell had failed in his fraud attempt against Hydro Grow, and was now on police radar for interstate theft, he went to the web and made the libelous posting you just read.  Less than half the story is truth, not to mention he completely left out the part where he was attempting to defraud our company for over $7,000.  John Bell remains the only customer in our entire history as a company that we have ever turned over to the police.  If someone was trying to steal $7,000 from you I'm sure you'd do the same thing.

After the libel posting by John Bell hit the web, companies like Grow LED Hydro (stole our business name on top of other things) began adding baseless fuel to the fire in a hopes to steal some business.  Now all you're seeing is some 2 year old pissing match that companies keep bringing up as it's the only bad thing they can say about a Hydro Grow anything...  When you can't be the best what these companies do is try and smear the best...  Now you know the real truth to this ridiculous story. 

#1 this posting was not filed by the user who originally wrote it.  It was filed by Ramananthan Mathiaparanam, a known fraud who has been caught selling counterfeited Hydro Grow LED Grow Lights, stealing Hydro Grow trademarks, and stealing copyrighted text and images from the Hydro Grow website.  To read more about this individual and see all the proof of his checkered past, please visit:  http://www.quantumledbloom.com/


Now in response to the actual author of the block of text in this complaint, here is the real story: 

A customer by the name of John Bell in Montana ordered just over $4,000 in lights from Hydro Grow, choosing our product because as he stated "Hydro Grow is the best".  A few months went by and the customer contacted us about an issue he had with a 205W model, however he refused to provide photos to document the issue as is required by our warranty policy.  We offered to repair the light for him, but he threw a fit and told us that no way would he send us the light to repair unless we first sent him a replacement.  We don't send replacements before we've received a defective product (especially one where documentation was never supplied to our company), however we made an exception for this customer because of his distasteful attitude and threats to post negative information towards our company online. 

We shipped the customer his replacement light, however he never returned the light he claimed was defective to our company.  In fact the customer refused to return the additional light, choosing instead to steal it from our company.  The customer was told "either return the light or pay us $700 for it (as was the cost) or we will no longer warranty your other products".  The customer in short terms responded "f*ck you", and stated if he had any problems with his other lights he'd find the parts somewhere else. 

Two more months go by and John Bell is calling us back up again, but this time he wants us to repair 2 light engines that have failed on one of his lights.  When we reminded him that he was still in possession of a stolen light and he owed us for this product before we would warranty his other products, he hung up the phone one us.  Immediately he called Paypal and filed a chargeback stating he never took part in the purchase.  Of course Paypal found this claim by the customer to be completely fraudulent, so after a few weeks they returned the $4,000 to our account the customer had temporarily recovered while still having possession of our lights. 

At this point the customer then filed a second chargeback complaint with his credit card company, as Paypal found John Bell to be a fraud.  His credit card company immediately took the $4,000 back out of our account, and now it was up to us to prove once more that John was a fraud or we'd never see our money back.  Since John had now attempted to defraud our company twice via fraudulent chargebacks, had money withdrawn from our account by his bank and Paypal on two separate occasions in the amount near $4,000, and was in possession of the original lights he purchased plus a stolen light, the decision was made to get the police involved.  Records from John Bell (his emails, etc...) were immediately turned over to the local police and charges of grand theft were levied against John Bell. 

Through the assistance of his credit card company, they required John Bell to ship us back all of our merchandise prior to giving him a refund on the merchandise.  After John Bell had failed in his fraud attempt against Hydro Grow, and was now on police radar for interstate theft, he went to the web and made the libelous posting you just read.  Less than half the story is truth, not to mention he completely left out the part where he was attempting to defraud our company for over $7,000.  John Bell remains the only customer in our entire history as a company that we have ever turned over to the police.  If someone was trying to steal $7,000 from you I'm sure you'd do the same thing.