carmonkeys.com Bad Costumer Service, Lying About Shipping, Hold times over an hour. Internet

I ordered a transmission for my car from this company that has the 5 year warranty. My first complaint is it took two weeks to process the payment. I called and had to wait half an hour just to get someone. When they answered i was told it was shipped out a week prior and that it would be here the next day at the latest.

Then when i got the email that had shipping details, it had only been processed an hour after i got off the phone with customer service and not shipped yet. I then had to go and pick up the transmission an hour drive away or wait another week. Still got charged the shipping.

After having the item installed by a shop, they said the internal pump was bad. So now i am sitting on hold again, but am now just over an hour wait time. I need to get this transmission swapped for one that is good but this place wont pick up the phone. I would rate this less than a star and as a complete ripoff!