CenturyLink Fiber Network Fraud, ripoff from Centrylink Fiber network -- They are two service provider with DSL Internet Bellevue wa

Jon Paul Franco called me in May and told me that CentryLink has updated Fiber network, If I transfer, my month bill will not more but less than current DSL. I said "No" becasue I do not like change. He said If I do not change now, the DSL will be fate out in the near future, then I have to change any way. Also He said I even waive your $99 installation fee, you should make the upgrade.

I finally agreed, and they installed, but we never received fiber speed, we make weeks phone calls, eventually, we were settled for the same speed as DSL before. The worset thing is that I just find out they are charge me double service, DSL and Fiber, it was not upgrade as they claimed, but it is an addition. As I always do auto pay, did not notice I was charged $500 per month just for 2 phone line and Internet. 

This is totally rip off, and scam! 

Hope this huge company correct their mistake if it is! But I believe the sale man is just want to make the sell, and cheating the client. 

Be careful. 

I am waiting for the centryLink to solve this issue for me. also alert comsumer be careful for CentryLink Fiber department. I believe they are different company, but do the business together, the Contrylink receive the benifit by giving their name away. 

Shelly Hu