Cheaptickets.com Barny Harford, Marsha C. Williams, Michael J. Nelson Removed on purpose "cancelation" button for 24 hous flight ticket and didn't respond the phone. Laughing at a background Chikago Illinois

I bought a flight ticket for March 14 from Cheaptickets.com on March 13th knowing that if my plans change there's an option to cancel the flight for24 hours for free(online buttonon or by the phone through an agent). Trying to get home before borders are closed because of COVID19.

But a few hours laterI found out that borders are closed and whoever comes will be quaranteen for 14 days. And then my mom (she lives in Ukraine) persuaded me that she will take all cautions do not get sick. So I decided to cancel the ticket. Cause I recieved a new job. So I went online but instead the button there was a form, acter filling which a notice appear call the agent to make the process faster... I spent 13 hours on the phone -nobody answered from cancelation department.

3 times reached "shopping and new bookings department" heard laughing at me on the background. Tried to chat with assistance bot -nothing. Inspite that my flight was next 72 hours nobody responded.I've lost $1500 CAD . And didn't use flight. What is faster to push online button. But Cheaptickets made this button unavailable and didn't provide any assistance.

13 hours I was trying to reach them. When the call time go to 59:59 the time started all over again. Once 3hours the second time 5 hours without hanging up. And I think I wull be charged by the phone company for another $300 cad. I more than sure Cheaptickets decided to make a money and cheated consumers