Complaint Review: Cloud At Cost - Kitchener ontario
- Cloud At Cost 235 Ardelt Avenue Kitchener, ontario Canada
- Phone: 888-427-4259
- Web: https://www.cloudatcost.com
- Category: Web Hosting
Cloud At Cost Kitchener Internet 8450021 CANADA INC Fibernetics Corp Gerald Camacho DataCity Changed Terms Of Service to permit charging annual fee on existing "lifetime" subscription. Ransomed data. Kitchener ontario
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Cloud at Cost converted their older servers to a "lifetime" service model as part of an effort to gain new sales.
This loss leader program is similar to the completely free servers available from Google, AWS and others except that it included an up-front charge. In my case, $28 for 4 obsolete cores in an old unreliable portion of their network that was unable to even approach the stated 99.99% uptime SLA.
After selling this "lifetime" account, the terms of service were changed to include a annual fee. The fee works out to 32% of the original prepaid lifetime purchase in my case. The percentage varies depending on the size of the account but was not in the original terms of service.
In addition, Cloud At Cost holds the data on these servers at ransom, not releasing the current data nor the backups until the modified fees are paid.
This has also been widely reported on sites like bbb org.
This report was posted on Ripoff Report on 06/19/2020 10:42 AM and is a permanent record located here: https://www.ripoffreport.com/report/cloud-cost/kitchener-ontario-internet-1496564. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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