Clutter.com Clutter Destroyed our property while in their care and storage facility New York New York

Destruction of my personal property by Clutter.com Blatant, intentional and repeated negligence by Clutter.com, 25% of our stuff was destroyed. I have all of the photographs to share.

We have been storing our household items with Clutter in New York for several years now. It has been a complete and total disaster. They have completely demolished many items. Destroyed items include marble dining room table, bookshelves, multiple flat screen TVs, lamps, pots and pans, glasses, cups and plates. (See photos). These items were collected, packed, transported, stored by, returned and unpacked by Clutter.

The first occurrence was last year when they returned a few items. In that return included a bookshelf that was completely destroyed and some of our items were lost. Clutter paid a portion to cover damages and made appropriate reparations then.

Last week when Clutter returned the balance of our items, their employees said we should expect a lot of damage as excessive damage is typical and there is no care at the warehouse and all items are stored in one area, not segregated and protected areas – NOT what they advertised nor what we agreed and paid for. Even Clutter’s advertising of employing “professional move and pack specialists” is misleading as they do not handle anything with care. Our guess is their warehouse also isn’t environmentally controlled (again as advertised) as our possessions were freezing when they were returned.

We were shocked to see a marble table smashed into pieces, 2 flat screen TV screens shattered and frames broken and bent, a floor lamp reduced to bent broken pieces and boxed goods smashed. These are all items that Clutter personnel packed, transported, stored, returned to us and unpacked. We made contact with Clutter to file a claim. They sent us a link to a replacement table and told us to buy it. They have also denied all claims hiding under their terms that they are not responsible for anything. They did offer us about $600 as a settlement. One of their justifications for the level of their offer was that they magnanimously paid us more than they do for the previous claim. That is an insulting joke. I have been attempting to negotiate in good faith, to no avail.

Clutter now attempts to hide behind their terms of service, which they clearly invalidated by such extreme and wanton negligence for the care of their customer’s property while in their custody and control.

It is understandable to experience a few dings and scratches while moving, but not the destruction of so much property that we have experienced. How they are handling this, indicates intentional neglect with no intent to correct.

Clearly, we are not the only ones who have experienced extensive damage based on other posted reviews.

Class action? Certainly would entertain a class action lawsuit if others who would like to join.