Coi Titanium Coi Jewelry RipOff company won't stand behind their deffective products Valley Cottage New York

I ordered an engagement ring made out of titanium for durability and clear platinum replatying for beauty and I got a dark piece of metal that its not even real titanium. The finishes show poor workmanship and it has significant scratches. When I called them to send it back their phone sends me to an automatic answering machine but they will not call me back. On an email they said their policy does not alllow them any refunds and did not care about the ring being deffective and fake titanium. They have no customer service skills and they operate like a ripoff company. They are located in Hong Kong.