Comcast Xfinity Comcast Home Sercurity rip off, cancellation policy, home security, liars, customer service Nationwide

On May 5, 2015 I called comcast customer service to cancel my services including both Home Security and Internet. I spoke with Dakwon in the cancellation department. After denying all option Dakwon offered me he stated that I would be paying a EARLY TERMINATION FEE because I cancelled before my 2 year agreement. I agreed to that with no problem, in addition he informed me that my equipment needed to be returned and that the bill would be adjusted for the returned equipment. On May 15, 2015 I went in to the UPS Store in Orland Park, IL and dropped off my Home Security and Internet equipment. Tracking #1Z6465E90378939745.

On May 31, 2015 when I did not hear from Comcast, I called again to customer service this time speaking with Alex in the billing department. He stated that they could not locate the equipment and that no adjustments had been made on my account. He informed me that Home Security Billing was closed for the night and that I would need to call back tomorrow to talk with them.

On June 1, 2015 I called Comcast customer service and spoke with Nina in customer cancellation. She informed me that the internet was not cancelled at the current time, I told her that made not since because the internet modem was already returned to Comcast and their was no internet in the house. I also told her I had talked to Dakwon already on the 5th and it was supposed to be cancelled. Nina cancelled the internet and sent a confirmation to my email after talking with her. She also told me she saw there were still adjustments being made on my account for the Home Security and not to pay the bill that was set to be due on the 1st. She said their will be no late charges because they were still adjusting things on their end.

On June 12, 2015 I called Comcast customer service very upset for the 4th time and spoke with Joel whose supervisor number is #201079 after receiving another bill with a late fee. I explained that I had just spoke with Nina and she said their would be no late fees because Comcast was still adjusting the bill. Joel said he would make the adjustments and remove the late fee which he did. He stated that with the adjustments that should be made the final bill would be $50.53 and a refund credit of $249.47. He then said there was nothing else for him to do and transferred me to Victor in Home Security. Victor spoke with Tier 2 manager and explained that they had already received my payment of $300 and that the remaining balance would need another week to be updated for the equipment. I also gave Victor the tracking number for the equipment to put in the notes. Victor saw that Comcast had received it and said they would locate it and adjust the bill within a week. This is also the 1st time anyone mentioned that I should have not returned the Home Security equipment because if I was being charged an early termination then the equipment was mine to keep. I informed Victor, that Dakwon the original person I spoke with asked me to return the equipment for an adjustment.

On July 13, 2015 I called Comcast customer service for the 5th time after checking my online account and seeing no changes or adjustments had been made in a month. I spoke with Frank who is a Billing Agent of Home Security. After looking at my account he apologized and said Ms. Garcia give us 24 hours and everything will be adjusted we apologize. I accepted what Frank said and got off the phone with him.

July 14, 2015 I receive a call from Collections telling my account balance was sent on July 7, 2015 and I owed the full payment of the remaining balance. The same amount I had called and spoke with Alex, Nina, Joel, Victor and Frank about. Now mind you, I just spoke with Frank the night before and he never mentioned my account balance was sent to collections and that no adjustments were going to be made. NO ONE EVER CALLED AND STATED THAT NO ADJUSTMENTS WOULD BE MADE. But yet, collections has my account balance. Of course, I proceeded to call Comcast customer service about why I had been lied to by every agent in this dispute and how angry I was about the issue. The only advice I was given today after speaking with a representative was to go back to UPS where I dropped off my equipment and pick it up since its mine. How stupid is that? And that my balance was delinquent and they could do nothing about it. I could not get the agents name before the phone somehow hung up after being on hold.

I am beyond disappointment and frustration and plan on taking my dispute to the top of the corporate office and to every person I know and to people I don't know to warn them of the challenges I have faced with Comcast Customer Service. Comcast customer services lacks knowledge of cancellations and no one is on the same page when it has to do with communication and rules set in place. I am not upset about the Early Termination Fees, but about being told to return the equipment and that adjustments would be made for the returned equipment and then having my balance go to a collection agency to devalue my name and credit. I have already emailed the Regional Specialist and other executives about the matter and have gotten no response from anyone.