Comerica Bank US Direct Express Fraud charges taken out of my Social Security on My Supposely Safe Debit card Issued By Comerica Bank

Comerica Bank is the bank that United States Dept of Treasury deamed safe to use for seniors to have their Social Security checks deposited into.. I thought the Dept of Treasury as well as the Social Security Dept would of chosen a bank that had the highest level of security.. I was lied to.  I had my Social Security  deposited in here and had a debit card....  Well someone used my debit to charge 596.00 worth of charges to Microsoft for games,  they purchased inmate phone cards as well as other pre-paid phone cards and some charges which I can not figure out what they are... 

I disputed the charges with Direct Express and they found against me but will not give me any of the info they used to supposely investigate. They hang up on you when you call or put you on hold for hours.  They will not send me the paperwork and I can not get into my back office for my account. If they would of looked at my history they would of seen I never have purchased previously any of these things.. I have no need for pre paid phone cards as I have had Sprint phone service for over 20 years... I do not know any inmates and my game boy days, which I never did have, are long gone...

They kept my entire check. This is so unfair to seniors on a fixed income.... My website with them has been hacked and all my login information changed.... They do not respond and could care less.. On one of my phone calls I was informed they were working from home. YES WORKING FROM HOME accesssing people banking information with zero supervision getting into mine and others personal information... How many peoples information is being sold or used to commit fraud.... This is just ridiculous!!!