Costco Sold lenses that were useless in less than two years Houston Texas

Well, this is the first time that I have said that Costco "done me wrong" or more correctly treated my partner and co-member badly. And I need to share this experience. About two years ago my partner got new eyeglasses from Costco. The frame was plastic. Then, about six months ago with a new prescription, she had new lenses put into the frames by Costco. About a week ago she scratched one of the plastic lenses and that is irreparable and took the glasses back to Costco.

Today they were returned a unable to put in new lenses because the frame was "rolled". Now, the counter person at Houston's Costco was able to reinsert the old lenses into the frame but the lens shop was unable to make and insert new lenses. That makes no sense that frame less than 2 years old and not damages could not be fit with new lenses unless Costco is simply trying to sell a new frame.