Creative Concept Group Federal Verification Services Deceptive Sales Practices; Unauthorized ACH debit Oldsmar, Florida

I initially signed an agreement with Federal Verification

Services to get our business listed on the federal GSA registry for some of our

business services.  Apparently, as I was

not made specifically aware, there were also some additional charges that would

be forth coming in the future.  We had

agreed on a fixed price to get us listed with the GSA, to the tune of a little

over $3,000.00.  I am fine with the

agreed price for that service and intend on continuing to have them list

us.  The issue that I have is that there

was a trial period for their Win Bids service.  We were charged for this service without our

direct authorization, and since the company had our bank account information

they did an ACH Transaction to collect funds for this service.  We never agreed to use this service and

certainly did not agree to pay to use this service.  When I contacted the company directly about this

they said it was in the contract and that they would not refund us for this

service.  The two issues that I have are:



#1 We never used this service at all.



#2 We never agreed to let this company bill us or directly

debit our bank account.



I requested a refund for this and was promptly told no.  This is not an ethical way to do business nor

was it made totally clear that additional charges would be coming.  Even if it was in the contract I never knew that these were the specific terms.  I signed up for a GSA listing and nothing more.