Crossroads Investigation Services inc. Kenneth Cummings & Glenn Smail Theft of services and fraud westwood nj

My company is in the business of judgment recovery asset location and skip tracing defendants for over 30 years. On March 5th, I was contacted by Ken Kumming  a partner in Crossroads Investigations. I have known both Ken Cumming and his partner Glenn Smails for many years and have done several jobs for them. 

Ken Cummings requested a search of attachable assets of a defendant and the results were provided to him the same day. That day, I charged the credit card on file  for the agreed upon  amount due as I have in every other previous instance.  Three weeks later, I was notified by my bank that the  charge to this card had been charged back as fraudulent.

I was completely dumbfounded by this  and immediately called  both the office number and Ken Cumming's cell phone to find out why. I left repeated messages  before I was able to reach Kenneth Cummings on his cell phone. He expressed no knowledge of the charge back and said  it was not done.

I contacted my credit card processing company  and confirmed it had been charged back for fraud. I again attempted to reach Ken and and after leaving   several messages, he finally answered and said he was at the bank getting a new card and would call me back as soon as he left the bank with a new card.

Never heard back. Left several more calls- Finally answered and said I would have a new card to charge in the morning. This exact same scenario went on no less than 6 times over a period of several weeks with empty promises of an immediate call back with a new card to charge. Needless to say it has not happened and I still have no idea why it was charged back.

This morning I reached Ken and demanded no more run around and empty promises. He provided a credit card number--- SAME ONE as before. This card is permanently blocking  my charge and it remains unresolved. This is a blantant theft of services from an honest and unsuspecting long time  vendor providing them a service. 

Any vendor even considering work assignments from this company would be well advised to get their money up front before even doing the work. Theft of services is not only a crime but it speaks volumes  as to their integrity  and business ethics. Anyone considering useing their services or working as a vendor for them should think  very seriously about how dishonest and disreputable they both are.